Audemars Piguet Boutique Technical Advisor
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 10, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Audemars Piguet seeks Boutique Technical Advisor in Sydney, Australia. Lead after-sales excellence and technical expertise at Australia's first official boutique.
Role & Responsibilities
- Serve as trusted technical advisor to clients, providing clear and accurate guidance on products, repairs, and after-sales services
- Perform technical assessments and recommend appropriate service solutions while managing client expectations throughout the journey
- Manage after-sales requests from intake to follow-up, ensuring accurate documentation, timely communication, and seamless client experience
- Build long-term client trust by delivering expert advice and maintaining the highest standards of service excellence
- Monitor and manage the after-sales pipeline in close collaboration with Customer Service teams
- Ensure accuracy and consistency across technical documentation, estimates, and administrative processes
- Support maintenance of tools, equipment, and technical workspaces in accordance with brand standards
- Act as the boutique's technical reference, supporting colleagues on product, technical, and after-sales topics
- Deliver coaching and knowledge sharing to enhance team understanding of watchmaking, complications, and services
- Integrate technical expertise into client storytelling and engagement to enhance overall client experience
- Identify opportunities to strengthen client relationships and contribute to long-term engagement and conversion
- Serve as ambassador of Audemars Piguet's watchmaking expertise and heritage within the boutique
Qualifications
- Minimum 5 years of experience in a technical, after-sales, or luxury client service environment
- Strong understanding of watchmaking principles, mechanical timepieces, and after-sales processes, or demonstrated ability to develop technical expertise
- Proven ability to communicate complex technical information in a clear and client-friendly manner
- Strong client-centric mindset with passion for delivering exceptional service experiences
- Excellent organizational skills with strong attention to detail and process accuracy
- Experience managing after-sales cases, technical documentation, or repair follow-up processes
- Ability to coach and support colleagues on technical topics and best practices
- Strong interpersonal and communication skills with ability to build trust and credibility with clients and stakeholders
- Collaborative approach with ability to work effectively across boutique and customer service teams
- Proficiency with CRM systems and retail tools
Skills
Experience
Minimum of 5 years in a technical, after-sales, or luxury client service environment, with hands-on experience managing after-sales cases and technical documentation. Prior experience in watchmaking, horology, or luxury goods repair and maintenance is highly valued.
Education
No specific formal educational requirements stated; technical expertise in watchmaking, horology, or related field preferred.
Workplace
This position is based in Sydney, New South Wales, Australia.
Benefits
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Technical Client Advisor», «After-Sales Technical Specialist», «Watchmaking Consultant», «Service Excellence Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.