Audemars Piguet Boutique Director

About Audemars Piguet

The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.

Role & Responsibilities

• Drive overall boutique performance by increasing traffic, market share and profitability while maintaining brand standards
• Deliver exceptional and consistent customer experiences across the entire client journey in full alignment with Audemars Piguet's retail vision
• Act as brand ambassador and establish Audemars Piguet as a reference for top-tier clients within the Australian luxury market
• Implement retail strategies, guidelines and processes to ensure operational excellence and superior business performance
• Build and develop a high-value client base from inception, with strategic focus on high-net-worth and top-tier clientele
• Define and execute comprehensive client strategies encompassing acquisition, segmentation and long-term relationship development
• Drive client engagement through targeted activations, strategic partnerships and cultivation of personal networks within the local luxury ecosystem
• Monitor and actively manage the client database and CRM system to support client development and engagement initiatives
• Manage boutique performance through rigorous monitoring of key performance indicators, sales pipeline and conversion metrics
• Analyze local market trends and competitive activity to identify growth opportunities and inform strategic business decisions
• Lead, coach and develop team members to ensure engagement, high performance and achievement of organizational objectives
• Foster a high-performance culture based on accountability, collaboration and operational excellence
• Maintain a strong on-floor presence, personally ensuring excellence in service delivery, brand storytelling and client experience
• Oversee boutique operations to ensure seamless execution and full alignment with global brand standards
• Build and maintain strong relationships with internal stakeholders to ensure alignment with local, regional and global priorities
• Ensure full compliance with internal policies, operational standards and corporate governance requirements

Qualifications

• Minimum 10 years of experience in luxury retail or hospitality with significant leadership responsibilities
• Proven leadership experience managing boutique or flagship environments with strong commercial accountability
• Strong client-centric mindset with extensive experience engaging high-net-worth and VIP clientele
• Established network within the Australian luxury and high-end ecosystem
• Demonstrated sales and business acumen with ability to drive performance, manage KPIs and deliver measurable results
• Strong experience in client development, events management and relationship development within luxury environments
• Exceptional leadership skills with proven ability to build, motivate and develop high-performing teams
• Entrepreneurial and hands-on approach to business development, comfortable operating in launch or growth environments
• Excellent interpersonal and communication skills with demonstrated ability to influence and engage stakeholders at all levels
• Strong analytical mindset with solid understanding of business performance metrics and client analytics
• Proficiency with retail management tools and CRM systems
• Willingness to travel within Australia and internationally as required

Skills

Experience

Minimum 10 years of progressive experience in luxury retail or hospitality management, including substantial leadership responsibilities. The ideal candidate will have demonstrated success managing boutique or flagship retail environments with direct accountability for commercial performance, client development and team leadership. Experience building and leading high-performing teams in competitive luxury markets is essential, as is a track record of strategic client relationship management and business development within high-net-worth segments.

Education

Not specified

Workplace

Benefits

Competitive and comprehensive compensation and benefits package (details to be discussed during recruitment)

Culture

The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.