Audemars Piguet Assistant AP House Manager
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 16, 2026
About Audemars Piguet
The brand is a prestigious entity within the luxury fashion sector, renowned for its exquisite craftsmanship and innovative designs. As part of a leading global luxury group, it offers unparalleled opportunities for professional growth and development in a dynamic and sophisticated environment.
Audemars Piguet seeks an Assistant AP House Manager in Hong Kong to lead boutique operations, manage sales teams, and drive client relationships in luxury watch retail.
Role & Responsibilities
- Assist the AP House Director in daily operations and assume directorial responsibilities during their absence
- Drive customer-centric culture by monitoring and enhancing customer experience to build brand loyalty and generate revenue growth
- Identify and develop growth opportunities in sales and after-sales services through customer knowledge and relationship management
- Acquire new clients by converting walk-in traffic and implementing external client acquisition tactics
- Build and maintain a high-value clientele while enriching the customer database for CRM activities and VIP client experiences
- Establish and cultivate relationships with key hospitality networks, guides, and tour operators to generate quality boutique traffic
- Support recruitment, development, engagement and retention of sales and customer service staff
- Communicate team objectives and organize action plans with sales and customer service personnel
- Maintain continuous product knowledge including company history, competitors, positioning, procedures and market dynamics
- Ensure impeccable store presentation including cleanliness, visual merchandising, digital materials, stock condition and staff appearance
- Maintain optimal inventory levels while adhering to security procedures and real-time stock management protocols
- Provide active floor sales coverage and support customer service resolution, including complex repair inquiries
- Maintain regular communication and liaison with company management and other boutique locations
- Participate in assigned projects and initiatives as directed by management
Qualifications
- Minimum 10 years of experience in luxury retail
- Minimum 3 years of managerial experience in a luxury environment
- Proven track record of delivering sales and people management results in luxury retail
- Strong understanding of boutique operations and client experience standards
- Excellent communication, interpersonal, coaching and supervisory skills
- Fluent in Cantonese, English, and Mandarin Chinese
Skills
Experience
Minimum 10 years of progressive experience in luxury retail with at least 3 years of managerial responsibility. Demonstrated expertise in managing both sales performance and personnel in a high-end boutique environment. Proven ability to develop client relationships, drive business growth, and lead teams to deliver exceptional customer experiences in the luxury sector.
Education
No specific educational qualification mentioned; however, secondary education is assumed as a baseline requirement for this management role.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong.
Benefits
Competitive and comprehensive compensation and benefits package offered (specific benefits not detailed in source material).
Culture
The brand fosters a culture of excellence and innovation, where creativity and individual contributions are highly valued. Employees are encouraged to pursue personal growth and are supported in their professional development within a collaborative and inclusive environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Audemars Piguet, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy House Manager», «Sales & Operations Manager», «Boutique Operations Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.