- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Janu Tokyo seeks an experienced Wellness Receptionist to serve as the primary point of contact for guests visiting the property's 4,000 sqm wellness centre. The role demands exceptional hospitality acumen combined with fluency in both Japanese and English, as the successful candidate will manage reservations, guest check-ins and check-outs, payment processing, and seamless coordination between the reception desk and wellness practitioners. This position requires a minimum of three years of receptionist experience and is instrumental in cultivating the contemporary luxury experience that defines Janu's approach to hospitality.
Role & Responsibilities
- Welcome guests with warmth and professionalism, ensuring personalised arrival experiences within the wellness facilities
- Manage reservations, appointments, and guest inquiries with efficiency and accuracy in accordance with Janu standards
- Deliver intuitive and personalised service that consistently enhances the guest experience
- Provide guests with accurate information regarding wellness treatments, facilities, services, and schedules while offering thoughtful recommendations
- Process guest check-ins, check-outs, and payments with precision and professionalism
- Maintain reception area cleanliness, organisation, and presentation to reflect Janu's luxury aesthetic
- Coordinate closely with therapists, wellness practitioners, and other departments to support seamless daily operations
- Manage guest preferences, special requests, and feedback with professionalism and attentiveness
- Ensure strict compliance with safety, hygiene, and operational protocols within the wellness environment
- Support administrative duties, reporting, and general reception operations as required
Qualifications
- Minimum three years of experience as a receptionist or in a comparable guest-facing role
- Business conversational English proficiency (CEFR B1 or higher)
- Advanced business-level Japanese proficiency (CEFR C1 or higher)
- Excellent interpersonal and communication skills
- Proficiency with MS Office and general computer literacy
- Familiarity with luxury hospitality standards and practices
- Ability to multitask and prioritise effectively in a dynamic environment
Skills
Experience
Minimum three years of professional receptionist experience, preferably in luxury hospitality or wellness environments. Demonstrated expertise in guest services, reservation management, and cross-departmental coordination within a high-touch service setting is essential.
Education
No specific educational qualification is mandated; however, advanced proficiency in both Japanese (CEFR C1) and English (CEFR B1) is non-negotiable. Candidates with exceptional hospitality experience or demonstrated linguistic excellence may be considered despite gaps in formal credentials.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
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Benefits
Employee benefits at Aman and Janu properties; employee benefits at hotels and facilities operated by group companies; access to special privilege programme; birthday celebration cake voucher; access to employee canteen at preferential rates with separate meal allowance; membership in external employee welfare and benefits service; transportation allowance provided in accordance with company policy; locker and uniform provided; participation in employee association including social events and sports club subsidies; comprehensive social insurance coverage; medical checkups upon joining and regular health examinations.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Wellness Centre Receptionist», «Guest Services Coordinator - Wellness», «Spa Receptionist», «Wellness Front Desk Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.