Aman Spa Supervisor

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Oversee daily spa operations to ensure smooth, efficient, high-quality service delivery.
• Lead, motivate, and guide Spa Therapists in delivering personalized luxury wellness experiences in accordance with Amandari standards.
• Conduct regular training on treatment techniques, product knowledge, grooming, hygiene, and service etiquette.
• Develop and implement training plans, Standard Operating Procedures (SOPs), and competency assessments for Spa Associates.
• Monitor therapist performance and provide regular coaching, feedback, and development plans.
• Ensure treatments meet Aman brand standards, hygiene protocols, and safety procedures.
• Handle guest feedback, concerns, and service recovery professionally and promptly.
• Coordinate therapist schedules to maximize productivity while maintaining exceptional guest service.
• Support recruitment, onboarding, and induction of new Spa Associates.
• Maintain accurate training records and performance reports, and ensure compliance with Learning & Development requirements.
• Collaborate with the Spa Manager and other resort departments to create seamless wellness experiences for guests.
• Ensure spa facilities, treatment rooms, equipment, and retail displays are well maintained and fully stocked.
• Promote spa treatments, wellness programs, and retail products to support departmental revenue objectives.

Qualifications

• Diploma or bachelor's degree in Spa Therapy, Wellness, Hospitality Management, or a related field.
• At least 3–5 years of experience in a luxury spa environment, including at least 1–2 years in a supervisory or training role.
• Strong knowledge of spa therapies, massage techniques, wellness concepts, and luxury guest service.
• Demonstrated experience in training delivery, coaching, and team development.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and team management abilities.
• High attention to detail and commitment to delivering exceptional guest experiences.
• Ability to work flexible schedules, including weekends and public holidays.
• Good command of spoken and written English; additional language skills are an advantage.
• Professional appearance and grooming consistent with the luxury hospitality environment at Amandari.

Skills

Experience

At least 3–5 years in a luxury spa environment, including at least 1–2 years in a supervisory or training role.

Education

Diploma or bachelor's degree in Spa Therapy, Wellness, Hospitality Management, or a related field.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.