- Location
- Ninh Hải Ninh Thuận Vietnam
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Spa, Wellness & Recreation
- Posted
- Oct 22, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The Spa Supervisor oversees daily spa operations, guest service standards and the training and development of spa associates at Amanoi. The role supports the Spa Manager in maintaining brand standards and enhancing the guest wellness experience; the schedule is 44 hours per week.
Role & Responsibilities
- Oversee daily spa operations to ensure smooth, efficient, high-quality service delivery.
- Lead and guide Spa Therapists in maintaining luxury service standards and delivering personalised guest experiences.
- Conduct regular training on treatment techniques, product knowledge, grooming and service etiquette.
- Develop and implement training plans, standard operating procedures and competency assessments for spa team members.
- Monitor therapist performance and provide coaching, feedback and development plans.
- Ensure treatments comply with brand standards and hygiene protocols.
- Handle guest feedback and complaints, and implement recovery actions professionally and promptly.
- Coordinate therapist schedules to maximise productivity and guest satisfaction.
- Support recruitment, onboarding and induction training for new spa associates.
- Maintain training records and reports, and ensure compliance with learning and development requirements.
- Collaborate with the Spa Manager and other departments to enhance the overall guest wellness experience.
- Ensure spa facilities and equipment are well maintained and products are fully stocked.
- Promote upselling of spa services and retail products to achieve revenue targets.
Qualifications
- Diploma or degree in Spa Therapy, Wellness, Hospitality or a related field.
- At least 3–5 years of experience in a luxury spa environment, including at least 1–2 years in a supervisory or training role.
- Strong knowledge of spa treatments, massage techniques and wellness concepts.
- Proven experience delivering training, coaching and developing teams.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- High attention to detail and commitment to service excellence.
- Ability to work flexible hours, including weekends and holidays.
- Good spoken and written English; additional languages are an advantage.
- Professional appearance and grooming aligned with luxury hospitality standards.
Skills
Experience
At least 3–5 years in a luxury spa environment, including at least 1–2 years in a supervisory or training role.
Education
Diploma or degree in Spa Therapy, Wellness, Hospitality or a related field.
Workplace
The role is situated in Ninh Hải, Ninh Thuận, Vietnam.
Explore jobs in Vietnam.
Benefits
Aman Global Complimentary Night Program; shared accommodation with full board at the Colleagues' Cafeteria; laundry service; 12 annual leave days; 44 hours per week and 11 public holidays per year; PTI Health Care Package for the employee and immediate family members; competitive remuneration package; learning and development programmes through Aman; year-end bonus.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Spa Team Supervisor», «Spa Operations Supervisor», «Wellness Supervisor», «Spa Services Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.