Aman Spa Receptionist
- Location
- Los Cabos Baja California Sur Mexico
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Spa, Wellness & Recreation
- Posted
- Sep 30, 2026
Spa Receptionist at Amanvari in Los Cabos, Mexico—luxury hospitality role managing spa reservations, guest services, and wellness retail.
Role & Responsibilities
- Deliver exceptional and personalized guest service from arrival through departure, recognizing guests by name and creating a warm, calm, and discreet experience
- Provide knowledgeable guidance on spa and wellness offerings, including treatments, products, packages, and experiences, while making thoughtful recommendations based on each guest's preferences and needs
- Manage spa reservations and appointments accurately, optimizing occupancy and therapist availability through the effective use of spa management systems
- Maintain accurate and up-to-date guest profiles and treatment histories, ensuring continuity and personalization throughout future visits
- Coordinate seamlessly with Spa Therapists, Wellness providers, and other departments to ensure smooth guest flow and the timely handling of special requests
- Support spa retail operations by maintaining expert product knowledge, providing tailored recommendations, and assisting with inventory control and stocktaking
- Ensure accurate billing and financial procedures for all spa services and retail transactions, in accordance with Amanvari's established standards and controls
- Maintain an immaculate, serene, and well-presented spa environment, ensuring reception and retail areas are organized, properly stocked, and consistently reflect luxury standards
- Uphold all Spa Standards of Operation, safety, hygiene, and checklist procedures, ensuring guest areas remain safe, orderly, and free of hazards at all times
- Contribute to a collaborative and high-performing Spa team, participating in meetings, briefings, training, inventory counts, and incident reporting
Qualifications
- College degree in any field, or currently pursuing college-level studies; background in wellness, hospitality, or administration preferred
- Minimum of 3 years of experience in a luxury hotel, resort, or spa environment
- Previous experience as a Spa Receptionist or Front Desk Agent in a high-end hospitality setting
- Solid understanding of spa and beauty therapies, including treatment types, benefits, and guest recommendations
- Familiarity with health, hygiene, and safety protocols within wellness and spa environments
- Outstanding communication and interpersonal skills, with a natural ability to build genuine connections with guests
- Professional, calm, discreet, and highly detail-oriented, with the ability to maintain composure and service excellence under pressure
Skills
Experience
Minimum of 3 years of experience in a luxury hotel, resort, or spa environment is strongly preferred. Previous experience as a Spa Receptionist or Front Desk Agent in a high-end hospitality setting is advantageous.
Education
College degree in any field, or currently pursuing college-level studies. A background in wellness, hospitality, or administration is preferred.
Workplace
This position is based in Los Cabos, Baja California Sur, Mexico.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Spa Guest Services Representative», «Spa Front Desk Agent», «Spa Concierge», «Wellness Receptionist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.