Aman Spa Reception Supervisor

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Welcome guests with warmth, presence and understated elegance.
• Understand each guest’s preferences, expectations and individual needs.
• Anticipate requests and respond proactively so guests feel recognized and cared for.
• Build relationships with returning guests and remain aware of their preferences.
• Ensure every interaction reflects Aman hospitality standards.
• Maintain discretion and confidentiality when assisting VIP and high-profile guests.
• Manage the Spa reception with confidence, elegance and attention to detail.
• Coordinate treatment reservations, changes, cancellations and waiting lists.
• Ensure seamless communication between reception, therapists and the wider Spa team.
• Maintain accurate awareness of daily appointments, guest preferences, special occasions and operational priorities.
• Maintain in-depth knowledge of Spa treatments, wellness experiences, facilities and products.
• Keep the Spa reception and surrounding areas immaculate and aligned with Aman standards.
• Work closely with other hotel departments to deliver a seamless guest experience.
• Contribute to Spa revenue through appropriate upselling and cross-selling while protecting the guest experience.
• Support the Spa Manager with the daily supervision and coordination of the Spa Reception team.
• Lead by example, maintaining high standards of guest service and professional conduct.
• Coordinate daily assignments, priorities and shift responsibilities to support smooth operations.
• Conduct or support daily briefings and communicate relevant guest, operational and departmental information to the team.
• Coach and guide Reception colleagues on guest service, Spa procedures, treatment knowledge and service standards.
• Monitor service standards and provide constructive feedback to team members where appropriate.

Qualifications

• Previous experience in a luxury hotel Spa, wellness environment or comparable high-end hospitality setting.
• At least 2–3 years of experience in Spa Reception or a similar guest-facing position.
• Previous experience in a senior or supervisory role is preferred.
• Excellent command of English and Italian; additional languages are an advantage.
• Strong knowledge of Spa treatments, wellness experiences and luxury guest expectations.
• Experience with Spa booking systems and hotel systems.
• Strong organizational and communication skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Genuine interest in wellness, hospitality and the luxury guest experience.

Skills

Experience

At least 2–3 years in Spa Reception or a similar guest-facing position; previous experience in a luxury hotel Spa, wellness environment or comparable high-end hospitality setting. Previous senior or supervisory experience is preferred.

Compensation

The base compensation for this position ranges from EUR 33,000 to EUR 35,000 per annum.

Benefits

Single accommodation in a shared staff house; meals; complimentary nights and discounted Food & Beverage and Spa rates across Aman and Janu properties; access to the mySanitour+ Alto Adige supplementary healthcare fund; professional development and career growth opportunities; Cornell University partnership with preferential rates for professional development courses; international career opportunities.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.