Aman Spa Manager

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Oversee all spa, movement, and retail operations across front- and back-of-house, coordinating business needs and maximising guest engagement through treatments, fitness activities, and boutique sales.
• Lead team engagement, performance, training, recruitment, onboarding, evaluations, and employee relations; address team issues and support individual development.
• Ensure smooth, efficient spa operations and instil accountability across the team; represent resort management through professional conduct.
• Support Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies, and Spirit, fostering exceptional guest experiences and Amansanti team spirit.
• Uphold luxury service standards and a calm, private, and inclusive atmosphere for guests and colleagues.
• Continuously develop the spa menu to keep the guest experience fresh and regionally relevant.
• Promote clear communication across departments and collaborate with hotel teams to maintain consistency, service standards, and team unity.
• Respond professionally and promptly to guest service interactions, concerns, requests, complaints, and feedback; resolve issues and follow up to ensure satisfaction.
• Perform daily operational duties to support spa and wellness operations; provide operational support to colleagues and perform the manager-on-duty role when required.
• Attend required training courses and meetings, and enforce hotel policies and procedures in the Amansantis Handbook.
• Lead meetings and training sessions, delegate tasks, and pursue continuous personal and professional development.
• Manage spa operations efficiently, maximising occupancy and revenue to exceed budget objectives; participate in preparing the annual spa budget.
• Monitor and reforecast financials, analyse monthly P&L statements, compile performance statistics, and drive planning initiatives to optimise revenue and meet financial objectives.
• Partner with Marketing and the Group Operations Manager – Fitness & Wellness to implement and manage the spa and wellness business plan.
• Oversee inventory, stock reviews, cost control, labour, and supplies to sustain operational efficiency, service quality, and cost-effectiveness while reducing waste.
• Supervise daily spa and wellness operations; review and update treatments, SOPs, and service protocols, and support the establishment and execution of spa policies, goals, and procedures.
• Monitor equipment and facilities for safety, maintenance, and health and hygiene compliance; conduct regular inspections to prevent misuse or overuse of spa and fitness equipment.
• Coordinate with spa and other department teams, particularly regarding VIPs, groups, and special events; liaise with department heads to uphold cleanliness, maintenance, and service standards.
• Maintain personalised guest service and engagement in line with the spa’s luxury positioning; manage vendor interactions and internal communications professionally.
• Implement marketing ideas and support strategic promotions and partnerships to increase spa visibility, revenue, and business performance.
• Ensure compliance with health, safety, cleanliness, and hygiene regulations and applicable cruise regulations.
• Respond to email correspondence, including guest enquiries, group bookings, vendor matters, and internal communications.
• Contribute to ongoing spa enhancements and project direction; uphold and model Aman’s values of ultra-luxury, authenticity, and exceptional guest and employee experiences.

Qualifications

• At least 3 years of luxury spa management experience.
• At least 5 years of experience and working knowledge of spa operations and treatments in massage modalities, skin care, and aesthetic services, with relevant certification.
• Experience in financial planning, budget management, and revenue growth strategies.
• Numerical reasoning and technical knowledge of spa service delivery.
• Excellent spoken and written English and Italian communication skills, with the ability to build meaningful, lasting guest relationships.
• Multilingual skills preferred.
• Strategic planning and data analysis capabilities to guide spa operations.
• Computer proficiency, including Microsoft Office tools: Excel, Word, and PowerPoint.
• Familiarity with spa management and hotel software and systems such as Book4Time.
• Current knowledge of wellness trends and holistic health practices.
• Ability to collaborate with team members at all organisational levels and interact respectfully across diverse cultural backgrounds.
• Calm, professional, and genuine handling of guest issues and feedback.
• Good time management and attention to detail; ability to perform under pressure in a fast-paced setting.
• Polished, professional appearance in accordance with brand standards.
• Thorough understanding of the cruise’s services and ability to follow departmental and operational procedures.
• Strong decision-making skills and a focus on guest satisfaction.

Skills

Experience

At least 3 years of luxury spa management experience and at least 5 years of spa operations and treatment experience.

Benefits

Competitive compensation; complimentary nights and discounted Food & Beverage and Spa rates across Aman and Janu properties; access to the mySanitour+ Alto Adige supplementary healthcare fund; professional development and career growth opportunities; Cornell University partnership with preferential rates for professional development courses; international career opportunities.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.