About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Janu Tokyo seeks a Room Reservations Manager to lead reservations operations, room inventory strategy, revenue improvement and team development, working closely with front office, sales and revenue management. The role requires substantial reservations and luxury-hotel experience, leadership capability, and advanced business-level Japanese and English; it is full-time.
Role & Responsibilities
- Manage reservations department operations and achievement of targets.
- Manage room inventory, sales conditions and reservation strategies.
- Improve revenue through analysis of reservation performance and demand trends.
- Oversee collaboration with front office, sales and revenue management teams.
- Develop team members and promote service quality improvement.
Qualifications
- At least 10 years of practical experience in room reservations operations.
- At least 6 years of practical experience in a luxury hotel environment.
- At least 3 years of practical experience as a leader, such as a manager.
- Basic knowledge of labour management and practical experience in shift scheduling.
- Practical experience in performance management, talent development, coaching and mentoring.
- Practical experience creating, improving and continuously monitoring SOPs.
- Excellent leadership and communication skills.
- Advanced business-level Japanese proficiency (CEFR C1 or higher, equivalent to JLPT N1).
- Advanced business-level English proficiency (CEFR C1 or higher, equivalent to TOEIC 945 or above or IELTS 7.0 or above).
- Candidates with exceptional experience or skills may be considered even if they do not meet every requirement.
Skills
Experience
At least 10 years of practical experience in room reservations operations, at least 6 years in a luxury hotel environment, and at least 3 years as a leader such as a manager.
Benefits
Employee benefits at Aman and Janu properties and at hotels and facilities operated by the group company; birthday celebration cake voucher; access to the employee canteen at preferential rates; transportation allowance; locker and uniform provided; social insurance; regular health checkups and occupational health consultations; retirement benefits; condolence and celebration payments.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Manager», «Room Booking Manager», «Guest Reservations Manager», «Reservations Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.