- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Oct 23, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The Room Reservations Agent handles hotel bookings by phone, email and online, advises guests on rooms, rates and packages, processes changes and cancellations, and maintains accurate reservation information at Janu Tokyo. The role requires at least one year of practical room reservations experience, advanced business-level Japanese and business conversational English; exceptional candidates may be considered even if they do not meet every requirement.
Role & Responsibilities
- Handle hotel reservations through telephone, email and online channels.
- Provide information on rooms, rates and accommodation packages.
- Process reservation bookings, amendments and cancellations.
- Respond to guest enquiries.
- Maintain and share accurate reservation records and information.
Qualifications
- Excellent communication skills.
- Advanced business-level Japanese proficiency (CEFR C1 or higher, equivalent to JLPT N1).
- Business conversational-level English proficiency (CEFR B1 or higher, equivalent to TOEIC 550 or above or IELTS 4.0 or above). Candidates with exceptional experience or skills may be considered even if they do not meet every requirement.
Skills
Experience
Minimum 1 year of practical experience in room reservation operations
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Explore jobs in Japan.
Benefits
Employee benefits at Aman and Janu properties; employee benefits at hotels and facilities operated by the group company; birthday celebration cake voucher; access to the employee canteen at preferential rates; transportation allowance; locker and uniform provided; social insurance; regular health checkups and occupational health consultations; retirement benefits; condolence and celebration payments.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Agent», «Hotel Reservations Coordinator», «Guest Reservations Specialist», «Room Booking Agent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.