Aman Restaurant Supervisor

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Train, develop, and supervise all front-of-house dining staff to ensure consistent, exceptional service delivery
• Greet guests upon arrival, oversee table assignment, and ensure personal engagement throughout each dining experience
• Maintain floor presence during all shifts, proactively managing guest satisfaction and resolving any concerns in real time
• Collaborate with the culinary team to monitor menus, offerings, and par levels whilst coordinating seamless kitchen-to-table service
• Prepare shift schedules according to hotel occupancy and special functions
• Conduct monthly inventory reconciliation and support inventory management initiatives
• Ensure strict adherence to all departmental operational procedures, grooming standards, and health & safety protocols
• Serve as liaison between outlet and other departments in the absence of management, assuming full operational responsibility as required
• Document and manage staff performance through coaching, feedback, and continuous improvement initiatives
• Maintain accurate records on staff performance, audits, attendance, schedules, and payroll
• Develop and implement strategies to increase food & beverage revenues and profitability
• Participate in hotel-wide committees including health & safety and social initiatives
• Demonstrate complete menu knowledge across breakfast, lunch, dinner, and beverage service offerings
• Protect the Aman brand through consistent delivery of the brand promise and Aman culture

Qualifications

• Proven supervisory experience in fine dining or upscale hospitality environments
• Strong leadership and team management capabilities
• Exceptional customer service orientation and guest interaction skills
• Knowledge of restaurant operations, service standards, and F&B management
• Ability to manage multiple priorities and meet operational deadlines
• Excellent communication and interpersonal skills
• Understanding of health, safety, and food hygiene regulations

Skills

Experience

Several years of supervisory experience in a full-service restaurant or high-end hospitality establishment, with demonstrated competency in front-of-house operations, team leadership, and guest relations.

Education

Secondary education required; hospitality or food service certification preferred.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.