Aman Restaurant Server

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Serve food and beverage items to guests with professionalism and attention to detail, with particular expertise in managing large parties
• Maintain impeccable standards of personal presentation and grooming consistent with luxury hospitality expectations
• Prepare and set dining areas by placing crockery, cutlery, and glassware according to established service protocols
• Ensure all dining surfaces are cleaned and sanitized to the highest hygiene standards
• Present menus and provide informed recommendations based on guests' preferences and dietary requirements
• Monitor and refill water glasses, take additional orders for drinks and starters, and proactively anticipate guest needs
• Communicate guest requirements and special requests to servers and kitchen staff to ensure accurate and timely delivery
• Clear tables promptly and professionally upon guest departure, maintaining a polished dining environment
• Present checks at meal conclusion, process payments, and return change and receipts accurately
• Rotate shifts across multiple outlets (9th Floor, Arva, and 1872) to ensure optimal staffing and operational continuity
• Handle guest inquiries and complaints with courtesy and efficiency, following through to satisfactory resolution
• Maintain strict adherence to health, safety, fire protocols, and hotel policies at all times
• Protect the Aman brand through consistent delivery of surprise-and-delight service experiences aligned with company culture

Qualifications

• Experience in upscale restaurant or luxury hospitality service environment
• Fluency in English required; additional languages preferred
• Proven ability to deliver attentive, personalized service in high-volume settings
• Strong attention to detail and ability to execute orders precisely to customer specifications
• Demonstrated interpersonal skills and ability to remain composed and positive when addressing difficult guests

Skills

Experience

Previous experience in restaurant, hotel, or upscale dining service is required. Candidates should demonstrate a track record of delivering courteous, efficient service and maintaining high standards of presentation in luxury hospitality settings.

Education

Secondary education required; hospitality or customer service certification or training is advantageous.

Workplace

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.