- Location
- Los Cabos Baja California Sur Mexico
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Amanvari, Aman's exclusive ultra-luxury retreat nestled between the Sierra de la Laguna mountains and the Sea of Cortés near Los Cabos, seeks an experienced Resort Host Supervisor to lead all guest-facing operations and ensure exceptional personalized service throughout every guest's journey. This leadership position requires overseeing the Host team's delivery of discreet, anticipatory service that exceeds ultra-luxury standards while serving as a key liaison between guests and all hotel departments to coordinate bespoke experiences and special requests. The ideal candidate will bring a minimum of 3 years of ultra-luxury hospitality experience, fluency in Spanish and English, and a proven ability to coach teams in protocols, etiquette, and service excellence.
Role & Responsibilities
- Lead, coordinate, and oversee all Host team operations to ensure personalized, discreet, and anticipatory service delivery aligned with ultra-luxury standards
- Monitor and evaluate the quality of service provided by Resort Hosts, delivering ongoing coaching and constructive feedback to maintain consistent excellence
- Train the Host team in protocols, etiquette, cultural sensitivity, and personalized service techniques to uphold the hotel's reputation
- Review all guest arrivals in advance to ensure preferences, special requests, and amenities are properly arranged and coordinated
- Conduct regular briefings with Host team members to ensure alignment with operational standards and service consistency
- Act as a key liaison between guests and all hotel departments, ensuring precise execution of special requests and bespoke experiences
- Handle guest incidents and concerns with professionalism and discretion, resolving complaints efficiently and ensuring proper follow-up
- Coordinate in-room check-ins and rooming procedures while maintaining full compliance with established protocols
- Maintain comprehensive knowledge of room features, amenities, and guest services to support Host team effectiveness
- Ensure all departmental staff adhere to grooming, appearance, and established service standards at all times
- Maintain thorough understanding of safety protocols and emergency procedures, responding effectively when required
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field
- Minimum 3 years of experience as a Host Supervisor in an ultra-luxury hotel environment
- Fluency in both spoken and written Spanish and English
- Demonstrated leadership ability in fast-paced, high-touch hospitality settings
- Exceptional interpersonal and communication skills with cultural sensitivity
- Strong problem-solving capabilities and guest complaint resolution expertise
Skills
Experience
Minimum 3 years of progressive experience in a Host Supervisor role within an ultra-luxury hotel or resort environment, with demonstrated expertise in leading guest-facing teams, managing personalized service delivery, and maintaining the highest standards of hospitality excellence.
Education
Bachelor's degree in Business Administration, Hospitality Management, or a related field.
Workplace
This position is based in Los Cabos, Baja California Sur, Mexico.
Explore jobs in Mexico.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Supervisor», «Front Office Supervisor», «Hospitality Operations Lead», «Guest Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.