Aman Resort Host

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Builds and maintains strong guest relationships, anticipating guests’ needs, preferences, and expectations to create exceptional, memorable experiences.
• Coordinates and conducts in-room check-in and check-out, following service standards and ensuring seamless, personalized arrivals and departures.
• Plans, updates, and follows up on guest itineraries, reservations, transportation, excursions, activities, and special requests in collaboration with relevant departments.
• Addresses and resolves guest complaints, documents incidents, follows up on feedback, and coordinates corrective actions and service recovery.
• Develops and coordinates personalized amenities, gifts, celebrations, and special experiences based on guests’ preferences, interests, and occasions.
• Inspects guest rooms before and during stays, coordinating with Housekeeping on timely cleaning, turndown service, amenity replenishment, and guest requests.
• Arranges restaurant reservations, in-room dining, spa treatments, and wellness activities, providing tailored recommendations based on guests’ preferences, dietary restrictions, and allergies.
• Maintains accurate, up-to-date guest profiles, preferences, and special requests in hotel systems; reviews guest accounts, processes charges and payments, and makes necessary adjustments.
• Serves as the primary liaison between guests and hotel departments, ensuring timely execution of requests and providing front desk support during peak periods.
• Maintains a professional appearance and adheres to brand standards, departmental policies, and service procedures; gathers guest feedback and participates in initiatives to improve service quality and operational performance.
• Provides highly personalized, discreet service, anticipates guest needs, and manages room preparation, luggage assistance, personalized experiences, activity reservations, and special requests in coordination with other departments.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or equivalent.
• Fluency in spoken and written English and Spanish.
• Flexibility with work schedule changes.

Skills

Experience

2 years of previous experience in the position within luxury hotel operations; experience managing the area in luxury hotels.

Education

Bachelor’s degree in Business Administration, Hospitality Management, or equivalent.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.