- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The Residence Host Supervisor oversees the daily operations of the Residence Host team at Aman Nai Lert Bangkok, ensuring exceptional, personalized service to homeowners, residents, and their guests. This supervisory role manages team performance, service excellence, and operational coordination while maintaining Aman's highest standards of luxury residential living and brand service rituals.
Role & Responsibilities
- Supervise daily operations and shift activities of the Residence Host team, conducting briefings and handovers
- Train, coach, and mentor Residence Hosts in accordance with Aman service standards
- Monitor team performance, provide ongoing feedback, and prepare shift schedules and duty rosters
- Handle escalated resident, homeowner, and guest inquiries with professionalism and discretion
- Ensure all service requests are accurately recorded, monitored, and completed within established timelines
- Oversee move-in and move-out processes with full documentation, amenities, and welcome arrangements
- Anticipate resident needs and deliver proactive personalized service solutions
- Conduct regular inspections of residence public areas, corridors, and amenities to maintain presentation standards
- Coordinate operational activities with Engineering, Housekeeping, Security, Food & Beverage, and Spa departments
- Monitor accuracy and completeness of daily Resident In-House Reports, logbooks, and operational records
- Oversee handling of parcels, deliveries, mail, and owner correspondence
- Ensure safety policies, emergency procedures, and security protocols are consistently followed
- Maintain strict confidentiality regarding homeowner information and property-related matters
- Coordinate with approved external vendors and monitor service quality
Qualifications
- Proven supervisory or leadership experience in luxury hospitality, residential, or high-end service environments
- Deep understanding of Aman brand values and luxury service standards
- Exceptional interpersonal and communication skills with ability to build strong relationships
- Strong conflict resolution and problem-solving capabilities
- Demonstrated ability to manage and motivate diverse teams
- Excellent organizational and administrative skills
- Proficiency with property management systems and guest communication platforms
Skills
Experience
Minimum 5 years of supervisory or team leadership experience in luxury hospitality, upscale residential management, or comparable premium service environments. Prior experience with private residences, high-end hotel operations, or luxury property management is highly valued. Demonstrated success in overseeing guest-facing teams and delivering exceptional service standards.
Education
Secondary education required; tertiary qualifications in Hospitality Management, Hotel Administration, Business Management, or related fields preferred.
Workplace
The successful candidate will be located in Bangkok, Bangkok, Thailand.
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Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Residential Services Supervisor», «Director of Guest Relations - Residences», «Residential Operations Supervisor», «Residence Manager», «Residential Host Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.