Aman Reservations Supervisor
- Location
- Ninh Hải Ninh Thuận Vietnam
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Sep 30, 2026
Aman Group seeks an experienced Reservations Supervisor for Amanoi luxury resort in Vietnam. Oversee operations, maximize revenue, and lead guest services.
Role & Responsibilities
- Oversee all reservation activities to ensure an efficient and organized booking system that maximizes room occupancy and revenue
- Ensure prompt and professional responses to reservation requests, inquiries, and guest communications
- Supervise and guide the reservations team in daily operations and guest communication
- Coordinate closely with Front Office, Residences, Housekeeping, Sales, and other departments regarding room status, guest arrivals, VIPs, and special requests
- Manage room allocations and ensure guest preferences and special requests are properly arranged
- Monitor booking pace, occupancy levels, and reservation trends to support revenue optimization
- Prepare weekly and monthly occupancy forecasts and report to management
- Maintain strong relationships with travel agents, online travel agents (OTAs), and global reservation networks
- Identify training needs and provide training and guidance to reservations team members
- Ensure all reservation policies, procedures, and company standards are followed
Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Tourism, Business Administration, or related field
- Minimum 3–5 years of experience in Reservations, Front Office, or Revenue operations in a hotel or resort
- Strong knowledge of reservation systems and hotel Property Management Systems (PMS)
- Good understanding of occupancy forecasting, booking pace, and revenue management principles
- Excellent communication skills in English and Vietnamese
- Strong leadership, organization, and problem-solving skills
- Professional appearance and service-oriented attitude
- Ability to work under pressure and manage multiple tasks effectively
Skills
Experience
Minimum 3–5 years of experience in Reservations, Front Office, or Revenue operations in a hotel or resort environment. Previous supervisory experience is preferred.
Education
Bachelor's degree or Diploma in Hospitality Management, Tourism, Business Administration, or related field.
Workplace
This position is based in Ninh Hải, Ninh Thuận, Vietnam.
Benefits
Aman Global Complimentary Night Program; shared accommodation with full board at the Colleagues' Cafeteria; laundry service; 12 annual leave days; 44 hours per week and 11 public holidays per year; PTI Health Care Package for employee and immediate family members; competitive remuneration package; learning and development programmes through Aman; year-end bonus.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Manager», «Front Office Supervisor», «Booking Coordinator», «Guest Services Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.