Aman Reservations Executive

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Manage guest reservation requests across phone, email and digital channels with efficiency, accuracy and personalised attention.
• Convert qualified inquiries into confirmed bookings, applying rate strategy knowledge to optimise revenue and guest satisfaction.
• Input and manage reservations in Aman’s systems, maintaining data integrity and compliance with operational standards.
• Design and coordinate multi-property itineraries to ensure seamless travel experiences across Aman’s portfolio.
• Support pre-arrival planning and organise special requests to deliver customised guest experiences.
• Collaborate with property teams and regional offices to ensure clear communication and seamless reservation execution.
• Provide discreet, high-touch service to VIP guests, including Aman Private Office clients, Club members and Residential owners.
• Maintain comprehensive guest profiles, recording preferences and history to enhance future interactions.
• Stay informed about property offerings, seasonal availability and promotional initiatives to provide informed recommendations.
• Proactively identify and resolve booking challenges, escalating complex issues to management when required.

Qualifications

• 3–5 years of experience in reservations, customer service or a guest-facing hospitality role within a luxury environment.
• Exceptional written and verbal communication skills, with a refined, professional tone suited to luxury clientele.
• Ability to deliver impeccable service standards across phone and email interactions.
• Strong attention to detail and accuracy in data entry, documentation and system management.
• Experience using reservation or CRM systems such as Opera, SynXis or Salesforce preferred; training provided if needed.
• Ability to multitask and prioritise effectively in a fast-paced, global service environment.
• Demonstrated problem-solving skills and a proactive approach to guest needs.
• High level of discretion and integrity when handling confidential guest information.
• Bachelor’s degree in hospitality, tourism or a related field preferred; equivalent experience considered.
• Passion for luxury hospitality and a deep understanding of Aman’s brand values and service ethos.

Skills

Experience

3–5 years in reservations, customer service or a guest-facing hospitality role within a luxury environment.

Education

Bachelor’s degree in hospitality, tourism or a related field preferred; equivalent experience considered.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.