Aman Reservations Executive
Aman Reservations Executive in Colombo, Sri Lanka – manage luxury guest bookings, itineraries, and VIP service for ultra-luxury resorts.
Role & Responsibilities
- Manage guest reservation requests across phone, email, and digital channels with efficiency, accuracy, and personalised attention
- Convert qualified inquiries into confirmed bookings, applying rate strategy knowledge to optimise revenue and guest satisfaction
- Accurately input and manage all reservations within Aman's systems, ensuring data integrity and compliance with operational standards
- Design and coordinate multi-property itineraries, guaranteeing seamless travel experiences across the Aman portfolio
- Support pre-arrival planning and organise special requests to deliver customised guest experiences
- Collaborate with property teams and regional offices to ensure flawless communication and execution of all reservations
- Provide discreet, high-touch service for VIP guests, including Aman Private Office clients, Club members, and Residential owners
- Maintain comprehensive guest profiles, capturing preferences and history to enhance future interactions
- Stay up to date on property offerings, seasonal availability, and promotional initiatives to provide informed recommendations
- Proactively identify and resolve booking challenges, escalating complex issues to management when required
Qualifications
- 3–5 years of experience in reservations, customer service, or guest-facing hospitality roles within a luxury environment
- Exceptional written and verbal communication skills with a refined and professional tone suitable for luxury clientele
- Proven ability to deliver impeccable service standards across phone and email interactions
- Strong attention to detail and accuracy in data entry, documentation, and system management
- Demonstrated problem-solving skills and proactive approach to guest needs
- High level of discretion and integrity when handling confidential guest information
- Bachelor's degree in hospitality, tourism, or a related field preferred; equivalent experience considered
Skills
Experience
3–5 years of experience in reservations, customer service, or guest-facing hospitality roles within a luxury environment
Education
Bachelor's degree in hospitality, tourism, or a related field preferred; equivalent experience considered
Workplace
This position is based in Colombo, Western, Sri Lanka.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Agent», «Reservations Coordinator», «Guest Relations Executive», «Booking Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.