Aman Reservations Assistant
- Location
- Kranidi Peloponnese Greece
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
Amanzoe seeks a Reservations Assistant in Kranidi, Greece for luxury hospitality reservations support and guest communication.
Role & Responsibilities
- Manage reservations and ensure accurate, timely processing of all bookings via Opera PMS or Fidelio systems
- Handle guest inquiries and requests via telephone, email, and online platforms with professional courtesy
- Provide detailed information about accommodation, resort services, and curated experiences
- Maintain accurate guest records and profiles in compliance with Aman standards
- Coordinate with Front Office, Sales, and other departments to orchestrate seamless guest experiences
- Monitor room availability, rate structures, and booking trends to support revenue optimization
- Respond promptly to special guest requests and pre-arrival requirements
- Maintain communication excellence and operational precision aligned with Aman brand values
Qualifications
- Minimum 2 years of reservations or similar hospitality experience in a five-star or luxury hotel environment
- Proficiency in Opera PMS or Fidelio property management systems
- Fluency in written and verbal Greek and English
- Strong attention to detail and advanced organisational abilities
- Capability to multitask and perform effectively under pressure
- Excellent communication and interpersonal skills
- Proactive, guest-focused, and adaptable mindset aligned with Aman values
- Legal right to work in Greece
Skills
Experience
Minimum 2 years of professional experience in a similar reservations or guest services role within a five-star or luxury hospitality establishment. Direct exposure to hotel property management systems and multi-channel booking platforms is essential.
Education
No specific formal educational qualification is mandated; however, secondary education completed and hospitality-related professional training or certification is highly desirable.
Workplace
This position is based in Kranidi, Peloponnese, Greece, within easy reach of Athens.
Benefits
Shared accommodation with monthly utility allowance (electricity and water); access to Learning Hub training platform; discounts on food and beverage outlets and Aman retail merchandise; complimentary meals and refreshments during shifts; uniform and colleague transportation provided; access to Amanzoe Elite Program local discounts; participation in annual staff party and family day; complimentary wellness activities including yoga, tennis, and gym classes.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Coordinator», «Guest Relations Reservationist», «Booking Coordinator», «Front Office Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.