- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Reservations & Service Centre Agent at Aman Nai Lert, the first urban Aman hotel and residences in central Bangkok. This role handles incoming reservation inquiries across phone, email, and online channels, processes bookings in the hotel's reservation system, coordinates with housekeeping and front desk teams for seamless guest check-ins and check-outs, and upsells hotel amenities and packages to maximize revenue. The position requires excellent English communication skills, strong attention to detail, and flexibility to work evening and night shifts.
Role & Responsibilities
- Handle incoming reservation inquiries via phone, email, and online channels in a courteous and professional manner
- Assist guests with booking accommodations, F&B reservations, and room service orders, including providing information on room types, rates, and availability
- Process reservation requests accurately and efficiently using the hotel's reservation system
- Respond promptly to guest inquiries, special requests, and concerns with appropriate solutions or recommendations
- Coordinate with housekeeping, front desk, and other hotel departments to ensure smooth check-ins and check-outs
- Upsell hotel amenities, packages, and special offers to maximize revenue and enhance guest experience
- Maintain current knowledge of hotel facilities, services, and local attractions to provide accurate guest information
- Handle reservation modifications, cancellations, and special requests according to hotel policies and procedures
- Assist with administrative tasks including filing, data entry, and report generation
- Collaborate with the reservations manager and team members to improve reservation processes and guest satisfaction
- Perform call centre operator duties as needed during staff absences
Qualifications
- Excellent English communication and interpersonal skills
- Strong attention to detail and accuracy in data entry and reservation systems
- Flexibility to work various shifts including evenings, weekends, and holidays
- Positive attitude with commitment to exceeding guest satisfaction expectations
Skills
Experience
Not explicitly specified; entry to junior-level experience in hospitality reservation or guest services roles is recommended.
Education
Not explicitly specified; secondary education is typically required for hospitality service roles.
Workplace
The successful candidate will be located in Bangkok, Bangkok, Thailand.
Explore jobs in Thailand.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservation Coordinator», «Guest Services Agent», «Reservations Associate», «Hotel Reservations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.