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About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman seeks a Reservations Agent for Amankila in Manggis, Bali, reporting to the Front Office Manager and supporting daily Front Office operations. The role manages guest and VIP bookings, correspondence, billing details, special requests, reservation records, and inter-hotel bookings while coordinating with resort departments and Sales & Marketing.
Role & Responsibilities
- Provide exceptional service to guests and travel agents in alignment with Aman’s Brand Promises and Seva standards.
- Respond promptly and courteously to reservation requests by phone and email, accurately recording all details.
- Process reservations accurately in the reservation system and file booking information appropriately.
- Maintain daily reservation files, update guest details, and attach amendments to the original files.
- Handle reservation correspondence, including confirmations and guest inquiries, with timely follow-up.
- Record accurate billing information for each reservation and respond to inquiries about rates, payments, and cancellations.
- Capture guest preferences and special requests and communicate them effectively to relevant departments to support a personalized guest experience.
- Collaborate with other departments on guest preferences and special requests.
- Follow FSMS guidelines when handling booking inquiries about in-room dining, food safety, or special dietary requests.
- Maintain current knowledge of room availability, resort services, and local attractions.
- Assist with VIP reservations and communicate special preferences and arrangements to relevant departments.
- Work with the Sales & Marketing team on special requests, group bookings, and rate inquiries.
- Maintain familiarity with all Aman resort properties to support inter-hotel reservations and cross-selling.
- Ensure reservation systems and tools function correctly and report issues to the Front Office Manager.
- Keep the reservation desk clean, organized, and well maintained.
- Maintain a professional manner and well-groomed appearance in guest interactions.
- Participate in ongoing training on reservation processes, guest handling, and FSMS protocols where applicable.
- Carry out additional tasks as directed by the department head to support smooth operation of the reservations desk.
- Support daily Front Office operations within the resort.
Qualifications
- At least 2 to 3 years of experience as a reservation agent in luxury hospitality.
- Bachelor’s degree in hospitality.
- Excellent communication, negotiation, and relationship-building skills.
- Proactive, resourceful, collaborative, self-motivated, and action-oriented.
- Excellent computer skills, including MS Office and OPERA.
- Excellent written and verbal English communication skills.
Skills
Experience
At least 2 to 3 years as a reservation agent in luxury hospitality.
Education
Bachelor’s degree in hospitality.
Workplace
This position is based in Manggis, Bali, Indonesia, within easy reach of Denpasar.
Explore jobs in Indonesia.
Benefits
Meals and transportation allowance; health insurance; public holidays and weekly holidays; uniform.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Coordinator», «Guest Reservations Specialist», «Hotel Booking Agent», «Reservations Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.