Aman Reservations Agent
- Location
- Canyon Point Utah USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
Reservations Agent at Amangiri, Canyon Point, Utah. Handle guest bookings and enquiries in ultra-luxury hospitality.
Role & Responsibilities
- Handle inbound and outbound reservation enquiries, including new bookings, modifications, cancellations, and billing
- Gather and communicate comprehensive guest information during initial conversations
- Maintain call compliance standards and deliver professional guest interactions
- Provide timely follow-up to guest concerns and coordinate information sharing with other departments
- Answer telephone calls in a friendly and professional manner
- Sustain a minimum call quality score average of 90%
- Record guest preferences and maintain accurate guest history database entries
- Identify and communicate resort offerings and upselling opportunities
- Maintain a clean, organised workspace and adhere to personal grooming standards
- Comply with all internal policies and procedures
Qualifications
- Proficiency in Microsoft Word, Excel, and email platforms
- Experience with Opera or comparable reservation systems preferred
- Minimum two years of experience in reservations or administrative roles preferred
- Professional verbal and written communication skills in English
- Strong organisational and multitasking abilities with meticulous attention to detail
- Capacity to manage pressure and remain composed in challenging situations
- Legal right to work in the United States
- Sensitivity to cultural differences
Skills
Experience
Minimum two years of experience in reservations, hospitality, or administrative roles is preferred.
Education
High school diploma or equivalent required; associate degree in hospitality management or related field preferred.
Workplace
The role is situated in Canyon Point, Utah, USA.
Benefits
Aman Global Complimentary Night Program; access and discounts on Food and Beverage outlets at Amangiri; Aman Retail and Spa treatment discounts; uniform provided; one meal provided per shift; 401k plan available after one year of service with partial employer match; free Vision, Dental, and Life Insurance; Amangiri covers 90% of medical health plan and 100% of vision and dental benefits; paid time off.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservationist», «Reservation Specialist», «Guest Reservations Associate», «Booking Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.