- Location
- Kranidi Peloponnese Greece
- Employment
- Full-Time
- Seniority
- Mid-Level
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Amanzoe seeks a dedicated Pre-Arrival and Concierge Agent to orchestrate seamless guest experiences before arrival and during their stay at this ultra-luxury resort on the Peloponnese coast. Reporting to Front Office Management, the successful candidate will manage all pre-arrival communications, coordinate bespoke itineraries, maintain guest profiles in Opera PMS, and liaise across departments to deliver personalized hospitality that embodies Amanzoe's philosophy. The role combines reservations coordination, concierge support, and front-office functions to ensure every detail reflects the property's commitment to warm, thoughtful service.
Role & Responsibilities
- Manage all pre-arrival communication and arrangements for guests, ensuring seamless coordination of reservations, transportation, activities, and special requests
- Maintain accurate and comprehensive guest profiles and preferences within Opera PMS system
- Anticipate guest needs and design tailored itineraries customized to individual preferences before arrival
- Communicate effectively with internal departments to coordinate seamless service delivery across all resort functions
- Provide detailed and accurate information regarding resort facilities, local attractions, and curated experiences
- Support the Front Office team with guest check-in and welcome protocols when required
- Handle guest inquiries with professionalism, discretion, and attentiveness to detail
- Collaborate with the Concierge team to deliver exceptional and memorable guest experiences
- Address guest feedback and concerns promptly, escalating complex matters to appropriate management
- Facilitate communication between guests and resort departments to ensure proactive problem resolution
Qualifications
- Minimum 2 years of professional experience in Front Office, Concierge, or Reservations operations within a luxury hospitality environment
- Certificate or degree in Hospitality, Hotel Management, Hotel School, or Tourism Management
- Proficiency in Opera PMS or Fidelio system (mandatory)
- Strong knowledge of Microsoft Office applications
- Fluent in Greek and English, both written and spoken, with demonstrated excellent communication skills
- Advanced proficiency in a third language is considered advantageous
- Exceptional organizational abilities with meticulous attention to detail
- Professional demeanor with a demonstrated guest-oriented service philosophy
- Proven ability to manage multiple priorities and competing deadlines effectively
- Legal right to live and work in Greece
Skills
Experience
Minimum 2 years of professional experience in a Front Office, Concierge, or Reservations role within a luxury hospitality setting, demonstrating expertise in guest services, reservations coordination, and the delivery of personalized hospitality standards consistent with ultra-luxury expectations.
Education
Certificate or degree in Hospitality, Hotel Management, Hotel School, or Tourism Management.
Workplace
The role is situated in Kranidi, Peloponnese, Greece — conveniently close to Athens.
Explore jobs in Greece.
Benefits
Shared accommodation including monthly utility allowance (electricity and water); access to Learning Hub Training Platform; discount on food and beverage outlets; discount on Aman Retail; meal and coffee breaks during duty; uniform and colleague transportation; access to Amanzoe Elite Program (local discounts); participation in annual Staff Party and Family Day; complimentary wellness activities including yoga, tennis, and gym classes.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Coordinator», «Reservations and Concierge Specialist», «Pre-Arrival Coordinator», «Front Office Concierge Agent», «Guest Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.