- Location
- Canyon Point Utah USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Amangiri, a sprawling ultra-luxury desert sanctuary on the Colorado Plateau, seeks a PBX Operator & Reservations colleague to manage guest communications and coordinate reservations. The role encompasses answering incoming calls promptly, routing inquiries to appropriate departments, processing reservations, and maintaining guest records in Opera systems while ensuring seamless guest experiences from initial inquiry through departure. Reporting to the Front Office Manager, this position is integral to guest services and inter-departmental coordination.
Role & Responsibilities
- Answer all incoming calls promptly and professionally within three rings
- Determine the nature of inquiries, route calls appropriately, and maintain hold times under 30 seconds
- Maintain awareness of community events and activities to offer informed recommendations to guests
- Communicate guest needs clearly and efficiently with Front Office, Housekeeping, Experience, and Security departments
- Log guest feedback and ensure proper follow-up on complaints or concerns
- Coordinate room changes and guest movements in collaboration with Housekeeping and Bell team
- Monitor and support guest itineraries and activity schedules
- Maintain accurate guest records, including preferences and profiles, in Opera and other property management systems
- Provide timely wake-up calls as requested and track guest needs throughout their stay
- Maintain a clean and organized workstation and contribute to a positive hotel image
Qualifications
- Ability to work flexible schedules including evenings, weekends, and public holidays
- Professional verbal and written communication skills in English
- Strong organisational skills and high attention to detail
- Ability to multitask and remain composed under pressure
- Professional appearance and adherence to grooming standards
- Physical capability to lift up to 45 lbs and stand for extended periods
- Comfortable working indoors and outdoors in varying weather conditions
- Cultural sensitivity with a collaborative and respectful approach
- Self-motivated with the ability to work effectively as part of a team
- Legal right to work in the United States
Skills
Experience
Prior experience in a luxury hotel front office, guest services, or hospitality reservations environment is preferred. Experience with PBX systems and Opera software is advantageous. Familiarity with high-end hospitality standards and ultra-luxury guest expectations is valuable.
Education
High school diploma or equivalent; further hospitality or customer service certification is preferred but not required.
Workplace
This position is based in Canyon Point, Utah, USA, within easy reach of Salt Lake City.
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Benefits
Aman Global Complimentary Night Program, access and discount on Food & Beverage outlets at Amangiri, Aman Retail and Spa Treatment discount, uniform provided, one meal provided per shift, 401(k) plan available after 1 year of service with partial match, free Vision, Dental and Life Insurance, Amangiri pays 90% of medical health plan and 100% of vision and dental benefits, paid time off.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Desk Telephone Operator», «Guest Services Coordinator», «Reservations & Call Center Associate», «Communications Operator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.