Aman Night Guest Services Host

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Deliver personalized, anticipatory service throughout the night, identifying and responding to guest needs before they are expressed.
• Protect guest privacy, comfort and wellbeing, maintaining discretion, warmth and professionalism.
• Conduct regular nighttime rounds of assigned villas, residences and resort areas to ensure spaces are orderly, well-presented and in working condition.
• Respond to and coordinate nighttime guest requests, including amenities, in-room dining, transportation, housekeeping, maintenance and special arrangements, ensuring follow-through.
• Prepare the guest environment for rest, arranging villas and rooms according to individual guest preferences.
• Maintain accurate knowledge of guest preferences, requests and relevant operational information, communicating with corresponding departments to ensure continuity of personalized service.
• Support overnight operational and financial closing, including the Night Audit, ensuring guest charges, transactions and required documentation are complete, accurate and processed according to established procedures.
• Verify and reconcile overnight transactions and guest charges, reporting discrepancies, irregularities or missing information promptly to the appropriate department.
• Handle unexpected situations with composure and sound judgment, prioritizing guest wellbeing, privacy, safety and satisfaction while maintaining discretion.
• Complete a comprehensive shift handover covering relevant guest preferences and requests, financial or operational discrepancies, pending matters and incidents.

Qualifications

• At least 3 years of previous experience in ultra-luxury hospitality, butler service, guest relations, front office or a similar role.
• Understanding of luxury service standards and high-end guest expectations.
• Basic understanding of hotel operations, guest charges and financial controls.
• Familiarity with Night Audit procedures is highly desirable.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently and confidently during nighttime operations.
• Strong attention to detail, organization and follow-through.
• Ability to remain calm, discreet and solution-oriented in unexpected situations.
• Fluent English; additional languages are an advantage.

Skills

Experience

At least 3 years of previous experience in ultra-luxury hospitality, butler service, guest relations, front office or a similar role.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.