Aman Night Auditor

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Protect the Aman brand and deliver a guest and business partner experience that reflects Aman culture.
• Provide exceptional, personalised service during overnight hours, working with discretion, professionalism and a pleasant demeanour.
• Maintain a professional service image with guests, team members and management.
• Deliver polished, high-calibre service and maximise guest satisfaction through personal recognition and prompt, courteous attention from arrival to departure.
• Welcome and farewell guests in line with Aman Nai Lert’s standards; follow arrival and departure procedures and maintain daytime service rituals overnight.
• Answer departmental telephone calls using correct salutations and etiquette.
• Enter reservation data completely and accurately into hotel systems.
• Conduct the Night Audit and prepare, save and send required reports; review arrival profiles in Opera and prepare daily arrival reports for all departments.
• Review billing instructions, guest credit, allowances and rate variances; balance audit accounts and organise supporting audit work.
• Follow the credit policy; review night reports, prepare the morning report and check next-day due-out bills to support an effective checkout process.
• Inspect rooms for all VIP arrivals and report defects to the Night Manager.
• Apply Aman Front Office standard operating policies and procedures, maintain service standards and communicate them to the team.
• Maintain knowledge of guest packages and promotions; communicate guest preferences to operational departments.
• Complete the Night Audit process successfully and stay current on hotel services, activities, promotions and events.
• Know guest room features, amenities, in-room facilities, hotel venues and emergency procedures, and orient guests while escorting them to their rooms.
• Understand contingency procedures and take action using the PMS in emergencies.
• Maintain superior daily standards and know the correct maintenance and use of equipment, using it only as intended.
• Anticipate guest needs, respond promptly and acknowledge guests at all times, regardless of workload or hour.
• Keep the hotel lobby clean and orderly.
• Track daily house count and expected arrivals and departures.
• Accommodate guest requests promptly and courteously, following up with designated hotel personnel to ensure completion.
• Greet in-house guests warmly and professionally in the lobby, anticipate their needs and offer assistance.
• Maintain the cashier float, report all money received accurately and follow cashiering procedures.
• Take room reservations when the Reservations Department is closed and enter them accurately into the PMS.
• Handle and follow up on guest complaints, ensuring they are consistently logged.
• Stay informed about hotel and Bangkok happenings, points of interest and local attractions, and provide information to guests.
• Stay current on hotel safety and hygiene policies.
• Perform other duties as assigned by supervisors or managers.
• Adapt to changing job requirements and work flexible hours, including evenings, weekends and holidays when necessary.
• Maintain working knowledge of Front Office IT support tools, including the property PMS and Microsoft Office.
• Process administrative work quickly and efficiently and handle email enquiries promptly.
• Perform other duties and responsibilities assigned by managers.

Qualifications

• At least 2 years’ experience as a Front Desk Agent or Night Auditor in a luxury hotel.
• Computer knowledge.
• Knowledge of cashiering procedures.
• Knowledge of Night Auditor or Night Guest Service Agent procedures.

Skills

Experience

At least 2 years in Front Desk Agent or Night Auditor roles in a luxury hotel.

Benefits

Aman Global Complimentary Night Program; discounts at Aman Nai Lert Bangkok food and beverage outlets, Aman Retail and spa treatments; meals provided. Development opportunities and competitive compensation are also mentioned.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.