- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Oct 19, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman is seeking a Mandarin Guest Host for Amankila in Manggis, Bali, to oversee daily Front Office operations and guest services while supporting service standards, team coordination, and guest experience. The role is full-time.
Role & Responsibilities
- Lead by example, ensuring team members deliver exceptional guest service in line with Aman’s Brand Promises and Seva standards.
- Train and support Front Office staff in guest interactions, with a focus on service excellence, FSMS compliance, and professionalism.
- Provide guests with detailed information about the resort, local attractions, and cultural experiences.
- Foster teamwork and open communication across departments to ensure a seamless guest experience.
- Oversee daily Front Office operations, including check-ins, check-outs, and concierge services, handling guest inquiries promptly and professionally.
- Ensure strict adherence to FSMS protocols, particularly in room dining, minibar services, and guest amenities where food safety and hygiene are critical.
- Engage proactively with guests to gather feedback, address concerns, and ensure a comfortable and enjoyable stay.
- Maintain and oversee the resort library and information areas, keeping them organized and stocked with relevant guest materials.
- Coordinate with Housekeeping, Engineering, and other departments to handle guest requests promptly.
- Assist with airport transfers and transportation arrangements.
- Participate in special guest events and activities, ensuring guests are attended to and their needs are met.
- Maintain the cleanliness and organization of the Front Desk and surrounding areas to the resort’s standards.
- Be available for emergencies and help coordinate urgent guest needs or situations.
- Maintain accurate guest records, including registration forms, folios, and feedback logs, documenting guest preferences and service requests.
- Compile daily reports and shift handovers, communicating outstanding tasks and guest requests.
- Ensure accurate guest billing and handle guest account inquiries, including settling bills at check-out.
- Help control Front Office operating expenses through effective resource management and adherence to budget constraints.
Qualifications
- At least 2–3 years of experience in Mandarin Guest Relations or as a Mandarin Guest Host within luxury hospitality.
- Bachelor’s degree or equivalent diploma in Language Education, especially Mandarin language.
- Excellent communication, negotiation, and relationship-building skills.
- Proactive, resourceful, a team player, self-motivated, and action-oriented.
- Excellent computer skills and systems.
- Excellent time management skills, with the ability to multitask and prioritize multiple projects.
Skills
Experience
At least 2–3 years in Mandarin Guest Relations or as a Mandarin Guest Host within luxury hospitality.
Education
Bachelor’s degree or equivalent diploma in Language Education, especially Mandarin language.
Workplace
The successful candidate will be located in Manggis, Bali, Indonesia.
Explore jobs in Indonesia.
Benefits
Meals and transportation allowance; health insurance; public holidays and weekly holidays; uniform.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Mandarin Guest Relations Host», «Mandarin Guest Services Host», «Mandarin Guest Experience Host», «Mandarin Guest Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.