Aman Learning and Development Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Posted
- Oct 2, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Janu Tokyo seeks a Learning and Development Manager to lead training, onboarding, leadership development and learning operations in a luxury hotel environment. The role requires at least 10 years of relevant experience, including at least 5 years in a luxury hotel, and advanced business-level English and Japanese; it is full-time.
Role & Responsibilities
- Ensure all learning and development programs align with Janu, Aman and local standards.
- Design and deliver training to support exceptional guest service and operational excellence.
- Lead onboarding and orientation programs for new colleagues.
- Oversee daily learning operations, training schedules and program delivery.
- Coach, mentor and support leaders in developing their teams.
- Identify training needs through performance insights and operational feedback.
- Partner with HR and department heads to create effective development plans.
- Support leadership development and succession planning initiatives.
- Maintain compliance training related to safety, service standards and company policies.
- Develop and update training materials, SOP learning tools and development frameworks.
- Track training progress, maintain accurate records and prepare reports.
- Build a strong learning culture that encourages curiosity, growth and service excellence.
Qualifications
- At least 10 years of practical experience in Learning and Development, Training or Human Resources.
- At least 5 years of practical experience in a luxury hotel environment.
- Experience designing and delivering training programs and development initiatives.
- Practical experience as a manager.
- Practical knowledge of labour management and practical experience in shift scheduling.
- Excellent leadership and communication skills.
- Advanced business-level English proficiency (CEFR C1 or higher).
- Advanced business-level Japanese proficiency (CEFR C1 or higher).
- Advanced PC skills, including MS Office and typing. Candidates with exceptional experience or skills may be considered even if they do not meet every point.
Skills
Experience
At least 10 years in Learning and Development, Training or Human Resources, including at least 5 years in a luxury hotel environment; practical management experience.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Benefits
Employee benefits at Aman and Janu properties and at hotels and facilities operated by the group company; access to the special privilege program; birthday celebration cake voucher; access to the employee canteen at preferential rates with a separate meal allowance; membership in an external employee welfare and benefits service; transportation allowance in accordance with company policy; locker and uniform; participation in the employee association, including social events and sports club subsidies; comprehensive social insurance coverage; medical checkups upon joining and regular health examinations.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning and Development Director», «Training and Development Manager», «Talent Development Manager», «Organizational Learning Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.