- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
This dual-role position at Amanoi merges strategic leadership of employee development initiatives with comprehensive quality assurance oversight. The incumbent will design and implement training programs aligned with organizational objectives, manage onboarding and continuous learning for all staff, and establish quality assurance processes that elevate guest experiences and reinforce the Aman brand promise through data-driven insights and Total Quality Management principles.
Role & Responsibilities
- Identify training needs through job analysis, performance appraisals, and consultation with department managers
- Design, implement, and evaluate training programs that align with organizational and brand objectives
- Organize and coordinate comprehensive onboarding sessions and continuous learning programs for all staff members
- Coordinate with external training vendors and consultants to supplement internal development capacity
- Liaise with other Aman properties to facilitate cross-exposure programs and task force initiatives
- Ensure equitable access to all training, development programs, and learning materials across the organization
- Implement and manage quality assurance processes that meet customer expectations and reinforce Aman brand standards
- Coach managers on Total Quality Management principles and oversee achievement of departmental quality goals
- Prepare monthly guest satisfaction reports identifying areas for improvement and driving enhancement initiatives
- Analyze guest feedback and performance data using platforms such as TrustYou to identify trends, issues, and opportunities for operational alignment
Qualifications
- Bachelor's degree in hospitality management or related field
- Minimum 2–3 years of professional experience in learning and development, quality assurance, or hospitality operations
- Proven expertise in training program design and delivery
- Strong proficiency in database management and analytical tools
- Knowledge of Six Sigma process improvement methodology
- Experience with guest feedback and quality management platforms such as TrustYou
Skills
Experience
Minimum 2–3 years of professional experience in learning and development, quality assurance, hospitality operations management, or a closely related function within the luxury hospitality or service industries.
Education
Bachelor's degree in hospitality management, human resources management, organizational development, or related field.
Workplace
The role is situated in Ninh Hài, Khánh Hòa, Vietnam — conveniently close to Nha Trang.
Explore jobs in Vietnam.
Benefits
Aman Global Complimentary Night Program; single accommodation with full board at colleagues' cafeteria; laundry service; 12 annual leave days; 44-hour work week and 11 public holidays per year; PTI Health Care Package for employee and immediate family members; competitive remuneration package; learning and development programmes; year-end bonus.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «L&D and Quality Assurance Manager», «Training and Quality Manager», «Organizational Development and Quality Manager», «Human Development and Guest Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.