Aman IT Support Officer

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Provide immediate, efficient technical assistance to internal users and guests.
• Address, log, and follow up on incidents through the ticketing system or corresponding log.
• Resolve basic hardware, software, printing system, peripheral, and connectivity issues.
• Train users in basic procedures or best practices when necessary.
• Perform preventive maintenance on computer equipment, printers, POS terminals, and other devices.
• Conduct initial diagnostics and repair minor failures.
• Assist in monitoring the operation of the LAN network and wireless systems.
• Provide operational and functional support for resort systems, including PMS, POS, PBX, and Back Office.
• Assist in implementing updates, patches, and minor configurations.
• Maintain an error and request log for analysis and continuous improvement.
• Verify daily that automatic backups run correctly.
• Report detected failures or risks to the IT Manager.
• Keep the hardware, software, accessories, and IT consumables inventory up to date.
• Label and organize new or relocated equipment appropriately.
• Support technology projects with installations, testing, documentation, and follow-up.
• Help identify improvement opportunities and upgrade needs.
• Support the implementation of security processes, access controls, proper equipment handling, and information protection.
• Contribute to procedures for disaster recovery and business continuity.
• Ensure internal users comply with IT policies and procedures.

Qualifications

• Technical degree or bachelor's degree in Systems, Information Technology, Computer Engineering, or a related field.
• 2 to 4 years of experience in technical support or similar roles.
• Experience in the hotel or luxury hospitality industry is desirable.
• Knowledge of LAN/Wi-Fi networks, structured cabling, and connectivity.
• Familiarity with hospitality systems such as Opera PMS, Simphony POS (essential), and Mitel PBX (desirable).
• Customer service orientation toward guests and internal users.
• Problem-solving skills.
• Teamwork and effective communication.
• Organization, discipline, and time management.
• Proactive attitude and willingness to learn new technologies.

Skills

Experience

2 to 4 years of experience in technical support or similar roles; hotel or luxury hospitality experience is desirable.

Education

Technical degree or bachelor's degree in Systems, Information Technology, Computer Engineering, or a related field.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.