Aman Housekeeping Supervisor

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Supervise and coordinate the daily activities of room attendants and other housekeeping staff.
• Assign cleaning tasks and sections according to daily occupancy and special requirements.
• Train, coach, and motivate team members on an ongoing basis.
• Create and manage staff schedules to ensure adequate coverage across all shifts.
• Follow housekeeping standard operating procedures and hotel procedures to achieve objectives.
• Inspect guest rooms, corridors, and public areas regularly and thoroughly to ensure they meet hotel standards.
• Check cleanliness, room setup, and the condition of furniture, fixtures, and amenities.
• Give staff immediate performance feedback and correct deficiencies.
• Manage and monitor inventories of cleaning supplies, guest amenities, and linen.
• Ensure cleaning equipment is in good working order and report maintenance issues.
• Oversee guest laundry and special requests, ensuring timely and accurate service.
• Ensure staff follow established procedures for handling guest lost-and-found items.
• Complete work orders for maintenance repairs.
• Order and control adequate housekeeping supplies.
• Prepare and distribute daily room assignment sheets for attendants working morning and turndown service.
• Assign special tasks and follow up on their completion.
• Respond promptly and professionally to guest requests and complaints related to housekeeping services.
• Coordinate with the front desk and engineering departments on room readiness and reported issues to support a seamless guest experience.
• Maintain positive, collaborative working relationships with all hotel departments.
• Enforce and monitor health, safety, and sanitation policies and procedures.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.