Aman Hospitality Server

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Provide quality food and beverage service to all guests while maintaining Aman's exacting satisfaction standards
• Assist in serving food and beverage items to guests, especially large groups
• Ensure condiments, napkins, cutlery, and other dining supplies are consistently available
• Maintain immaculate cleanliness of dining areas, tables, chairs, and surfaces with proper sanitization
• Set and arrange crockery, cutlery, and glassware to precise standards
• Gauge guest requirements and communicate preferences to servers and kitchen staff
• Follow up on orders to ensure timely and accurate delivery of food and beverages
• Refill water glasses and proactively take additional orders for drinks and starters
• Rotate shifts across multiple outlets including 1872, Arva, and the 9th Floor to ensure adequate staffing
• Present menus and advise guests on selections tailored to their preferences
• Clear tables promptly of soiled dishes following guest departure
• Present bills at the conclusion of dining and process payment transactions accurately
• Handle all guest complaints and inquiries with courtesy and efficiency, resolving issues to satisfaction
• Adhere strictly to fire safety, hygiene, health, and safety protocols as outlined in the employee handbook and hotel policies
• Maintain exemplary personal presentation and grooming standards at all times
• Protect the Aman brand through consistent delivery of luxury hospitality and cultural representation

Qualifications

• Proven experience as a restaurant server or in a similar hospitality service role
• Strong knowledge of fine dining service protocols and etiquette
• Excellent communication and interpersonal skills with ability to engage discerning guests
• Ability to multitask and manage multiple tables simultaneously
• Meticulous attention to detail and commitment to precision in order execution
• Composure and professionalism when handling difficult or disgruntled guests
• Understanding of health and safety regulations in food service environments

Skills

Experience

Prior experience in full-service restaurant or upscale hospitality establishments is required. Experience in luxury hotel or ultra-luxury resort settings is highly advantageous.

Education

Secondary education or equivalent; additional hospitality or culinary training is beneficial.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.