- Location
- San Cassiano Trentino-Alto Adige Italy
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Nov 4, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman seeks a Guest Services Supervisor at Aman Rosa Alpina in San Cassiano to lead Guest Service operations and the team, ensuring personalized, high-standard experiences throughout the guest journey. The role reports to the Front Office Manager and Director of Rooms and requires at least 2 years of similar experience in an international luxury hotel, a degree or diploma, and fluent English and Italian.
Role & Responsibilities
- Represent and protect the Aman brand by delivering outstanding service and creating memorable guest experiences.
- Oversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards.
- Lead and support the Guest Service Team, providing guidance and maintaining high service levels.
- Attend daily Rooms and Operations briefings to support effective communication and alignment across departments.
- Maintain excellent knowledge of hotel products, services, and experiences.
- Manage guest recognition and guest history processes to enhance personalization and loyalty.
- Welcome and farewell guests, creating meaningful personal interactions.
- Ensure guest profiles and preferences are accurately updated and communicated.
- Coordinate personalized amenities, special requests, VIP services, and special occasions.
- Monitor guest satisfaction, handle feedback professionally, and ensure concerns are resolved promptly.
- Engage with guests throughout the property to anticipate needs and exceed expectations.
- Support and implement guest recognition programs and daily guest experiences.
- Monitor quality standards through regular checks and continuous improvement initiatives.
- Ensure compliance with hotel safety procedures and company policies.
- Promote a safe, respectful, and positive working environment.
Qualifications
- Fluent written and spoken English and Italian.
- Degree or diploma in any discipline.
- At least 2 years of experience in a similar role within an international luxury hotel environment.
- Strong communication and interpersonal skills.
- Excellent guest relations and problem-solving abilities.
- Team-oriented mindset with leadership skills.
- Flexibility, enthusiasm, initiative, and a proactive approach.
- Ability to work under pressure and manage multiple priorities.
- Good computer skills.
- Goal-oriented, committed, and passionate about delivering exceptional service.
Skills
Experience
At least 2 years in a similar role within an international luxury hotel environment.
Education
Degree or diploma in any discipline.
Workplace
This position is based in San Cassiano, Trentino-Alto Adige, Italy.
Explore jobs in Trentino-Alto Adige or in Italy.
Benefits
Complimentary nights and discounted Food & Beverage and Spa rates across Aman and Janu properties; access to the mySanitour+ Alto Adige supplementary healthcare fund; professional development and career growth opportunities; Cornell University partnership with preferential rates for professional development courses; international career opportunities.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Supervisor», «Guest Experience Supervisor», «Front Office Supervisor», «Guest Service Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.