- Employment
- Internship
- Seniority
- Intern
- Posted
- Oct 27, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The Guest Services Intern supports the Front Office Department’s daily activities at Aman Venice, providing attentive guest service and maintaining a professional, positive image of the hotel. The internship starts in February 2027 and is full-time.
Role & Responsibilities
- Welcome guests with warm or cold washcloths according to the season.
- Check in arriving guests and check out departing guests in a friendly, caring manner in keeping with Aman brand promises.
- Escort guests to their rooms at check-in and explain room facilities and amenities; assist with registration cards when needed.
- Show guests the hotel’s common areas and outlets.
- Accommodate special requests whenever possible.
- Respond to guest requests and questions in person and by telephone, provide and receive information, take appropriate action, or refer matters to the relevant person.
- Support room-status coordination with housekeeping by notifying the department of late check-outs, early check-ins, and special requests; report breakages to Engineering.
- Stay informed about hotel products, services, daily activities, and meetings.
- Answer incoming calls, connect callers to the requested extension, or provide information efficiently and considerately.
- Maintain a neat working area at all times.
- Present a professional and positive image of the hotel.
Qualifications
- Fluency in spoken and written Italian and English; additional languages are beneficial.
- Excellent communication and guest interaction skills, with a proactive approach.
- Available to work shifts and weekends.
Skills
Workplace
This position is based in Venice, Veneto, Italy.
Benefits
€550 monthly reimbursement, Ticket Restaurant, and laundry service.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Office Intern», «Guest Experience Intern», «Hotel Reception Intern», «Guest Relations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.