- Location
- San Cassiano Trentino-Alto Adige Italy
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Oct 16, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman Rosa Alpina seeks a Guest Services Agent to manage front office duties, guest requests, cashiering and Night Audit, and to cover overnight hotel operations for two nights per week in substitution of the Night Manager. The role reports to the Front Office Manager and requires at least one year of Front Office experience in an international luxury hotel.
Role & Responsibilities
- Protect the Aman brand and ensure guests are delighted by their on-property experience.
- Collect and act on guest preferences.
- Operate the Front Office properly and efficiently.
- Ensure the Night Audit process is completed successfully.
- Register guests and complete check-ins and check-outs.
- Escort guests to their rooms.
- Create and review guest folios and accurately encode guest information.
- Perform clerical, cashiering and foreign-exchange duties.
- Respond promptly to guest complaints and coordinate their resolution.
- Maintain full knowledge of emergency procedures.
- Attend employee training and reviews on emergency responsibilities.
- Ensure daily duties are completed.
- Support or provide assistance with guest inquiries and requests in accordance with hotel policies.
- Ensure smooth overnight hotel operations for two nights per week, substituting for the Night Manager.
Qualifications
- Verbal and written proficiency in English.
- Computer knowledge.
- Ability to work shifts.
- Flexibility, enthusiasm, a desire to achieve goals and commitment.
Skills
Experience
At least 1 year of Front Office experience in an international luxury hotel.
Workplace
The successful candidate will be located in San Cassiano, Trentino-Alto Adige, Italy.
Explore jobs in Trentino-Alto Adige or in Italy.
Benefits
Complimentary nights and discounted Food & Beverage and Spa rates across Aman and Janu properties; access to the mySanitour+ Alto Adige supplementary healthcare fund; professional development and career growth opportunities; Cornell University partnership offering preferential rates for professional development courses.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Desk Agent», «Guest Relations Agent», «Front Office Associate», «Hotel Receptionist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.