Aman Guest Experience Manager
Guest Experience Manager at Aman New York in Manhattan. $86,000 annual salary. Luxury hospitality role managing guest journeys in ultra-premium setting.
Role & Responsibilities
- Serve as the principal point of contact throughout the guest journey, from pre-arrival to post-departure
- Review guest profiles and reservations to prepare for pre-arrival calls and personalized outreach
- Connect with guests to discuss their visit and curate customized itineraries based on purpose and preferences
- Handle all guest requests professionally and promptly, coordinating with other departments as needed
- Inspect assigned suites, both occupied and vacant, ensuring cleanliness and VIP preparation to standard
- Direct seamless delivery of amenities, luggage, and special items, following up as required
- Address guest complaints with discretion and sound judgment to ensure resolution and satisfaction
- Conduct daily guest room checks and refresh amenities while maintaining Aman's Brand Promises
- Meet, greet, and engage with guests upon arrival, departure, and throughout their stay
- Perform additional related duties as assigned
Qualifications
- Previous experience in Front Office or Housekeeping roles, preferably in a luxury hotel environment
- Hotel School graduate or college degree (preferred)
- Fluent English communication skills, both written and verbal
- Multilingual capabilities are advantageous
- Excellent interpersonal skills with ability to manage multiple stakeholders
- Capacity to work flexible hours including evenings, overnights, weekends, and holidays
- Ability to stand for extended periods and lift items up to 25 lbs
- Commitment to delivering exceptional guest service
Skills
Experience
Previous experience in a Front Office or Housekeeping position is required, preferably within a luxury hospitality environment. Candidates should demonstrate proven ability to manage guest interactions, coordinate multi-departmental requests, and maintain service excellence under pressure in a fast-paced setting.
Education
Hotel School certification or bachelor's degree is preferred. High school diploma or equivalent is required.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position is USD 86,000 per annum.
Benefits
Comprehensive and generously subsidized health benefits program; Safe Harbor 401(K) plan; complimentary stays at other Aman properties worldwide; discounts at Aman New York restaurants and Aman Retail online store; wellness events throughout the year; international career advancement opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Concierge Manager», «Guest Relations Manager», «VIP Services Coordinator», «Hospitality Experience Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.