Aman Guest Assistant
- Location
- Ninh Hải Khánh Hòa Province Vietnam
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
Aman Group - Guest Assistant position at Amanoi, a luxury resort in Ninh Hải, Vietnam. Deliver exceptional hospitality and guest services.
Role & Responsibilities
- Create a positive first impression for all visitors and represent the resort in a professional and welcoming manner
- Assist guests with check-in and check-out procedures efficiently and courteously
- Handle guest inquiries, requests, and complaints promptly with a commitment to resolution
- Provide accurate information about hotel services, facilities, and local attractions
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Maintain current knowledge of room availability, rates, and promotional offerings
- Proactively assist guests with requests to ensure optimal experience at Amanoi
- Protect and maintain confidentiality of all guest information and sensitive hotel data
- Record guest feedback and report issues to the Front Office Supervisor or Manager
- Uphold company policies, service standards, and safety procedures consistently
- Actively promote and upsell rooms, services, and amenities to maximize hotel revenue
- Process guest activity charges with accuracy and timeliness following all procedures
Qualifications
- Previous experience in a guest-facing role, preferably in hospitality or resort operations
- Excellent communication and interpersonal skills with a friendly and professional demeanor
- Ability to anticipate guest needs and provide proactive, personalized service
- Strong problem-solving capabilities with ability to remain composed under pressure
- Proficiency with property management systems (PMS) and general computer applications
- Professional appearance and demeanor consistent with ultra-luxury brand standards
- Commitment to maintaining guest confidentiality and data privacy protocols
- Fluency in English; proficiency in Chinese, Korean, or Russian is advantageous
Skills
Experience
Previous guest-facing hospitality or resort experience required. Demonstrated ability to work in fast-paced environments while maintaining high standards of service and professionalism.
Education
Secondary education or equivalent; hospitality certification or training is advantageous but not required.
Workplace
This position is based in Ninh Hải, Khánh Hòa Province, Vietnam, within easy reach of Ho Chi Minh City.
Benefits
Aman Global Complimentary Night Program; shared accommodation with full board at colleagues' cafeteria; laundry service; 12 annual leave days; service charge; monthly incentive bonus; health care package; year-end bonus.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Associate», «Front Office Support», «Guest Relations Associate», «Hospitality Assistant», «Guest Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.