- Location
- Ninh Hải Khánh Hòa Province Vietnam
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
A Guest Assistant at Amanoi, an ultra-luxury resort nestled within Nui Chua National Park and UNESCO Biosphere Reserve on Vietnam's coastline, is responsible for delivering exceptional guest experiences while serving as a central communication link between guests, departments, and management. The role encompasses handling guest check-ins and check-outs, addressing inquiries and complaints with professionalism, coordinating with housekeeping and maintenance teams, and actively promoting resort services and amenities to enhance revenue and guest satisfaction.
Role & Responsibilities
- Create a positive first impression for all visitors and represent the resort in a professional and welcoming manner
- Assist guests with check-in and check-out procedures efficiently and courteously
- Handle guest inquiries, requests, and complaints promptly with a commitment to resolution
- Provide accurate information about hotel services, facilities, and local attractions
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Maintain current knowledge of room availability, rates, and promotional offerings
- Proactively assist guests with requests to ensure optimal experience at Amanoi
- Protect and maintain confidentiality of all guest information and sensitive hotel data
- Record guest feedback and report issues to the Front Office Supervisor or Manager
- Uphold company policies, service standards, and safety procedures consistently
- Actively promote and upsell rooms, services, and amenities to maximize hotel revenue
- Process guest activity charges with accuracy and timeliness following all procedures
Qualifications
- Previous experience in a guest-facing role, preferably in hospitality or resort operations
- Excellent communication and interpersonal skills with a friendly and professional demeanor
- Ability to anticipate guest needs and provide proactive, personalized service
- Strong problem-solving capabilities with ability to remain composed under pressure
- Proficiency with property management systems (PMS) and general computer applications
- Professional appearance and demeanor consistent with ultra-luxury brand standards
- Commitment to maintaining guest confidentiality and data privacy protocols
- Fluency in English; proficiency in Chinese, Korean, or Russian is advantageous
Skills
Experience
Previous guest-facing hospitality or resort experience required. Demonstrated ability to work in fast-paced environments while maintaining high standards of service and professionalism.
Education
Secondary education or equivalent; hospitality certification or training is advantageous but not required.
Workplace
This position is based in Ninh Hải, Khánh Hòa Province, Vietnam, within easy reach of Ho Chi Minh City.
Explore jobs in Vietnam.
Benefits
Aman Global Complimentary Night Program; shared accommodation with full board at colleagues' cafeteria; laundry service; 12 annual leave days; service charge; monthly incentive bonus; health care package; year-end bonus.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Associate», «Front Office Support», «Guest Relations Associate», «Hospitality Assistant», «Guest Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.