Aman General Manager
- Employment
- Full-Time
- Seniority
- Executive
- Department
- Executive & General Management
- Posted
- Oct 1, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The General Manager leads The Surin’s team and resort operations, driving exceptional guest experiences, colleague engagement and financial performance while building community relationships. The role requires proven leadership in ultra-luxury hospitality and a bachelor’s degree in hospitality or a relevant discipline; prior experience in Phuket or Thailand is preferred.
Role & Responsibilities
- Develop and lead the execution of an operational strategy aligned with the business strategy, establishing sustainable work processes and systems with the team.
- Focus operations teams on the key drivers of guest satisfaction and financial results, making and executing decisions that advance the property toward its goals.
- Champion the property’s exceptional-service vision and ensure alignment across the Leadership team.
- Maintain a visible presence and regularly engage with guests to gather feedback on product quality, service levels and overall satisfaction.
- Create development plans and develop colleagues and managers in line with their strengths, development needs, career aspirations and abilities.
- Propose innovative marketing ideas to gain market share.
- Ensure the operations team has a sales strategy with challenging goals, motivating individuals to achieve them and maximise performance.
Qualifications
- Experienced leader with a strong background managing small- to mid-sized ultra-luxury resorts; prior experience in Phuket or Thailand is preferred.
- Strong operational and organisational leadership, with a visible presence in the business and an aptitude for interacting with guests and colleagues.
- Skilled at building relationships with external stakeholders.
- Deep understanding of luxury, strategic thinking, ability to identify growth opportunities and foster innovation, and strong commercial and financial acumen to support top- and bottom-line performance; acts with integrity.
- Charismatic property ambassador who upholds high personal-presentation standards and the property’s reputation through a quality-driven, guest-focused approach.
- Proven leadership record in ultra-luxury hospitality operations, including success leading teams and working with external stakeholders.
- Bachelor’s degree in hospitality or another relevant discipline.
- Fluent in English; additional languages are an advantage.
Skills
Experience
Experienced leader with a strong background managing small- to mid-sized ultra-luxury resorts; proven leadership record in ultra-luxury hospitality operations.
Education
Bachelor’s degree in hospitality or another relevant discipline.
Workplace
This position is based in Phuket, Phuket, Thailand.
Benefits
Competitive salary and a comprehensive benefits package; extensive private health, life, personal accident and travel insurance; training and development opportunities.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Resort General Manager», «Hotel General Manager», «Hospitality Operations Director», «Resort Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.