Aman General Manager
Aman seeks General Manager for Amangani, Jackson Hole. Lead pre-opening operations and deliver luxury mountain resort excellence.
Role & Responsibilities
- Lead the property's pre-opening critical path, collaborating with Pre-Opening, Development, Technical Services and Design teams to ensure architectural specifications, IT/AV systems and security infrastructure align with Aman's operational standards
- Own all regulatory compliance activities, securing necessary operating licenses, permits and government approvals required by U.S. law prior to opening
- Construct and manage the pre-opening budget, identifying capital requirements, staffing costs and pre-launch marketing expenses whilst maintaining rigorous cost control and transparent reporting
- Champion the guest experience post-opening by maintaining a highly visible presence, hosting guests with discretion and warmth, and ensuring seamless, personalized service at every touchpoint
- Build and mentor a high-performing Executive Committee that embodies Aman values, fostering a culture of respect, resilience and excellence
- Drive revenue maximization through strategic room pricing, inventory management and the curation of exceptional food and beverage and wellness experiences
- Manage the P&L to deliver strong EBITDA margins whilst preserving the guest experience and upholding the integrity of the Aman brand
- Serve as the primary liaison with ownership, providing regular updates on financial performance and asset health, and cultivate strong relationships with local government bodies and community partners
Qualifications
- Proven track record of managing complex pre-openings in comparable ultra-luxury destinations
- Strong operational background in managing small to mid-size ultra-luxury hotels with a hands-on leadership style
- Exceptional financial acumen with deep experience in budgeting, forecasting and P&L management
- Strong crisis management skills and the ability to lead with composure
- Sophisticated communication skills, capable of engaging with ultra-high-net-worth individuals and ownership groups
- Charismatic ambassador with the highest standards of personal presentation and embodiment of Aman's service philosophy
- Bachelor's degree in Hospitality or a relevant discipline (Master's degree advantageous)
Skills
Experience
Proven track record of managing complex pre-openings, ideally in similar destinations as Jackson Hole in the United States. Strong operational background in managing small to mid-size ultra-luxury hotels with a hands-on leadership style and a passion for delivering exceptional guest experiences.
Education
Bachelor's degree in Hospitality or a relevant discipline; Master's degree is advantageous.
Workplace
The role is situated in Jackson, Wyoming, USA.
Benefits
Competitive salary and comprehensive benefits package; extensive private health insurance, life and personal accident insurance, travel insurance; access to Colleague Complimentary Stay Scheme at Aman and Janu properties with discounted rates on retail, food and beverage, and spa experiences; exclusive training and development opportunities supporting career growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Hotel General Manager», «Resort Director», «Executive Director of Operations», «Director of Hotel Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.