Aman Front Office Manager

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Manage the Front Office Department within budgetary guidelines and labour cost controls
• Prepare and control duty rosters for Front Office staff, managing holidays and lieu days while maintaining cost efficiency
• Supervise all Reception and Concierge operational tasks, overseeing check-in and check-out procedures
• Conduct guest check-ins and check-outs in a manner consistent with luxury hospitality standards
• Address guest complaints and requests promptly, managing email and telephone communications
• Train, induct, and develop Front Office staff members; identify training needs and manage performance appraisals
• Implement and evaluate standard operating procedures and policies to ensure adherence to hotel standards
• Conduct daily walk-throughs to ensure quality standards and maintain visibility with guests and staff
• Encourage upselling opportunities and implement revenue optimization strategies
• Verify room assignments and monitor arriving and departing rooms daily
• Maintain detailed knowledge of the hotel product, upcoming arrivals, and destination attractions
• Provide all requested reports to hotel management and the Corporate Office
• Verify and sign Front Office purchase orders
• Perform site inspections for guests and external visitors
• Fulfill Duty Manager functions as required
• Attend and contribute to morning and operational meetings

Qualifications

• Proven experience in front office management within a luxury hospitality environment
• Strong leadership and team management capabilities
• Exceptional organizational and scheduling skills
• Advanced communication abilities in English; proficiency in additional languages preferred
• Thorough knowledge of hotel property management systems and reservation software
• Demonstrated commitment to maintaining luxury service standards

Skills

Experience

Extensive experience in front office operations within a luxury hotel or hospitality environment, with demonstrated success in team supervision and departmental management.

Education

Secondary education required; hospitality management certification or equivalent professional qualification preferred.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.