Aman Front Office Duty Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Sep 30, 2026
Front Office Duty Manager at Aman Tokyo, Japan. Luxury hospitality leadership role in ultra-premium ultra-luxury resort.
Role & Responsibilities
- Oversee and manage all Front Office daily operations whilst ensuring the highest standards of guest satisfaction in accordance with hotel policies, procedures, and corporate guidelines
- Embody and promote the Aman brand framework, including core values, brand pillars, and established competencies across all guest interactions and team activities
- Assume supervisory control of Front Office team operations during the absence of the Front Office Manager or Assistant Front Office Manager
- Maintain department organization, staffing levels, and operational productivity under the direction of senior Front Office leadership
- Demonstrate consistent commitment to departmental goals and operational excellence through positive attitude and passionate engagement
- Maintain comprehensive knowledge of all guest stay packages, promotional offerings, and special programs available to optimize guest experiences
- Manage and update guest history profiles to ensure recognition, customer delight, and retention throughout each guest stay
- Safeguard guest information in strict compliance with data protection protocols and hotel security procedures
Qualifications
- Minimum three years of supervisory experience in Front Desk or Reception operations within an international luxury hotel
- Bachelor's degree or diploma in any discipline
- Fluency in English and Japanese with excellent verbal and written communication abilities
- Advanced proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Skills
Experience
Minimum three years of supervisory experience in Front Desk or Reception operations within an international luxury hotel environment, demonstrating proficiency in guest services management and team leadership.
Education
Bachelor's degree or diploma in any discipline.
Workplace
The role is situated in Tokyo, Tokyo, Japan.
Benefits
Aman Global Complimentary Night Programme; discounts on Food & Beverage outlets and Aman Retail Boutique; meals and complimentary coffee breaks during shifts; club activities; birthday dining experience; qualification acquisition support.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Front Office Assistant Manager», «Guest Services Manager», «Front Desk Manager», «Reception Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.