- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $37.91/hour
- Posted
- Nov 3, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The Front Office Agent supports hotel operations and delivers a tailored guest journey at Aman New York, handling arrivals and departures, guest communications, guest-history records and service recovery. The role pays $37.91 per hour and requires one year of related luxury hotel experience.
Role & Responsibilities
- Perform assigned Front Office functions, preparing and delivering an ideal Aman New York guest journey.
- Check in and check out hotel guests and Club Members.
- Manage guest and Club Member communications regarding movements, arrivals, departures and related matters.
- Maintain a high-quality guest history database.
- Provide genuine, high-quality service by responding promptly, efficiently and courteously to guests and team members, with appropriate follow-up.
- Respond to guest and leadership feedback concerning guest satisfaction and focus on improvement.
- Maintain in-depth knowledge of New York City activities, directions, travel times, costs and transportation options.
- Maintain clean, neat and organized surroundings to ensure a safe, positive environment.
- Attend scheduled pre-shift and departmental meetings to stay current with Aman New York developments and procedures.
- Perform other reasonable duties as required by the Front Office Management Team.
Qualifications
- One year of related luxury hotel experience.
- Hotel school graduate or college degree is a plus.
- Proficiency in Windows, Word, Excel and PowerPoint; Opera PMS knowledge is preferred.
- Excellent written and verbal English communication skills; additional languages are a plus.
- Positive, inclusive, genuine, innovative, engaging and energetic personality.
- Ability to handle guest requests and concerns efficiently, calmly and genuinely.
- Ability to stay organized, manage time effectively and demonstrate strong attention to detail.
- Sensitivity and inclusivity toward cultural nuances.
- Ability to handle confidential materials and matters with full discretion.
- Ability to manage multiple tasks in an intense, fast-paced environment.
Skills
Experience
One year of related luxury hotel experience.
Education
Hotel school graduate or college degree is a plus.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position is USD 37.91 per hour.
Benefits
Comprehensive, generously subsidized health benefits; Safe Harbor 401(k) Plan; complimentary stays at other Aman properties; discounts at Aman New York restaurants and the Aman Retail online store; wellness events throughout the year; international career opportunities.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Agent», «Front Desk Agent», «Guest Relations Agent», «Hotel Reception Agent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.