Aman Front Office Agent

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Perform assigned Front Office functions, preparing and delivering an ideal Aman New York guest journey.
• Check in and check out hotel guests and Club Members.
• Manage guest and Club Member movement chats, including arrivals and departures.
• Maintain a high-quality database of guest histories.
• Provide genuine, high-quality service by responding promptly, efficiently and courteously to guests and team members, and following up on requests.
• Respond to guest and leadership feedback concerning guest satisfaction and focus on improvement.
• Maintain in-depth knowledge of New York City activities, directions, travel times, costs and transportation options.
• Keep surroundings clean, neat and organized to ensure a safe, positive environment.
• Stay current with Aman New York developments and procedures by attending scheduled pre-shift and departmental meetings.
• Perform other reasonable duties as required by the Front Office Management Team.

Qualifications

• One year of related luxury hotel experience.
• Hotel school graduate or college degree preferred.
• Proficiency in Windows, Word, Excel and PowerPoint; Opera PMS knowledge preferred.
• Excellent written and verbal English communication skills; additional languages are a plus.
• Positive, inclusive, genuine, innovative, engaging and energetic personality.
• Ability to handle guest requests and concerns efficiently, calmly and genuinely.
• Ability to stay organized, manage time effectively and demonstrate strong attention to detail.
• Sensitivity and inclusiveness toward cultural nuances.
• Ability to handle confidential materials and matters with full discretion.
• Ability to manage multiple tasks in an intense, fast-paced environment.

Skills

Experience

One year of related luxury hotel experience.

Education

Hotel school graduate or college degree preferred.

Compensation

The base compensation for this position is USD 37.91 per hour.

Benefits

Comprehensive, generously subsidized health benefits; Safe Harbor 401(k) Plan; complimentary stays at other Aman properties; discounts at Aman New York restaurants and Aman’s online retail store; wellness events throughout the year; international career opportunities.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.