Aman Front Office Agent
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $37.91/hour
- Posted
- Sep 30, 2026
Front Office Agent at Aman New York. Full-time hotel guest services role in midtown Manhattan with $37.91/hr compensation.
Role & Responsibilities
- Execute Front Office operations including check-in and check-out procedures for hotel guests and club members
- Manage guest communications and tracking of arrivals, departures, and movements
- Maintain comprehensive and accurate guest history database to support personalized service delivery
- Provide prompt, efficient, and courteous responses to guest and team member inquiries, ensuring follow-up and resolution
- Analyze guest and leadership feedback to identify service improvement opportunities
- Maintain in-depth knowledge of New York City attractions, directions, transportation options, and associated costs to provide informed recommendations
- Uphold environmental standards by maintaining clean, organized, and safe surroundings
- Attend all scheduled pre-shift and departmental meetings to remain current with Aman New York procedures and developments
- Execute additional responsibilities as assigned by Front Office Management
Qualifications
- Minimum 1 year of experience in luxury hotel operations
- Proficiency in Windows, Word, Excel, and PowerPoint
- Opera PMS knowledge preferred
- Excellent written and verbal communication skills in English; multilingual capability advantageous
- Demonstrated ability to manage guest requests and concerns with composure, efficiency, and authenticity
- Strong organizational skills with exceptional attention to detail and time management
- Cultural sensitivity and inclusive mindset
- Ability to handle confidential information with discretion
- Capability to manage multiple concurrent tasks in high-pressure environments
Skills
Experience
Minimum 1 year of related luxury hotel experience required. Candidates are encouraged to have prior front desk or guest services experience in an ultra-luxury hospitality setting.
Education
Graduate of a hotel school or college degree preferred but not required.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position is USD 37.91 per hour.
Benefits
Comprehensive and generously subsidized health benefits program; Safe Harbor 401K Plan; complimentary stays at other Aman properties worldwide; discounts at Aman New York restaurants and Aman Retail online store; wellness events throughout the year.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Night Auditor», «Guest Services Agent», «Front Desk Associate», «Front Office Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.