Aman Food & Beverage Supervisor

Role & Responsibilities

• Supervise daily food and beverage outlet operations and ensure smooth, efficient service delivery
• Conduct team briefings, assign duties, and verify proper mise-en-place and outlet readiness before service
• Train, coach, and supervise team members on service standards, policies, and procedures
• Ensure consistent implementation of the sequence of service and established F&B standards
• Maintain comprehensive knowledge of food, beverages, menus, and resort facilities
• Support the service team during peak periods, prioritizing guest experience at all times
• Build positive guest relationships, anticipate needs, and personalize service whenever possible
• Handle guest feedback, complaints, and special requests promptly and professionally
• Promote and upsell F&B and resort products and services to enhance revenue
• Monitor equipment, supplies, breakage, wastage, and maintenance requirements
• Ensure strict compliance with hygiene, cleanliness, health, safety, security, and emergency procedures
• Collaborate closely with the Outlet Manager and F&B leadership to continuously improve service quality and guest satisfaction

Qualifications

• Previous experience in F&B service, preferably in a supervisory role within a luxury hotel or resort
• Strong knowledge of food, beverages, and professional service standards
• Demonstrated leadership, communication, and team-management capabilities
• Strong guest-service mindset with the ability to handle complaints and special requests confidently
• Excellent organizational skills and meticulous attention to detail
• Proactive, professional demeanor, well-groomed, and able to lead by example
• Ability to work effectively under pressure in a fast-paced hospitality environment
• Good English communication skills
• Flexibility to work shifts, weekends, and public holidays

Skills

Experience

Previous experience in F&B service operations, preferably in a supervisory or lead role within a luxury hotel or resort environment. Demonstrated competency in managing service teams, coordinating multiple outlets, and maintaining high service standards in high-paced settings is essential.

Education

No specific educational qualification is mandated; however, formal hospitality training or certification in food and beverage service is advantageous.

Workplace

Benefits

Aman Global Complimentary Night Program, shared accommodation with full board at the Colleagues' Cafeteria, laundry service, 12 annual leave days, 44 hours per week and 11 public holidays annually, PTI Health Care Package for employee and immediate family members, competitive remuneration package, learning and development programmes through Aman, year-end bonus

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.