- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Food & Beverage Service
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman seeks an experienced Restaurant Supervisor to oversee all aspects of restaurant operations at Aman Nai Lert Bangkok, Thailand's first urban Aman hotel and residences. The role combines strategic F&B management with hands-on service excellence, requiring the supervisor to train and lead the restaurant team, maintain Aman's luxury service standards, and drive both operational efficiency and profitability. The successful candidate will manage guest and staff relations, ensure compliance with departmental procedures, and serve as a key liaison between kitchen and service teams during all shifts.
Role & Responsibilities
- Train, develop, and lead the restaurant team while maintaining exceptional service standards aligned with Aman's heritage and culture
- Manage all guest and internal customer complaints and inquiries courteously and efficiently, ensuring satisfactory resolution
- Oversee daily restaurant operations, including shift scheduling, menu offerings, and inventory management in coordination with the culinary team
- Ensure adherence to departmental operational procedures, cleanliness, safety standards, and hotel grooming expectations throughout the outlet
- Greet and seat guests strategically, maintain floor presence during service, and touch every table at least once during the meal
- Assume full operational responsibility for the outlet in the absence of the Assistant Restaurant Manager or Outlet Manager
- Monitor and manage colleague performance through coaching, documentation, feedback, and positive reinforcement while maintaining accurate performance records
- Work collaboratively with kitchen and service colleagues to promote teamwork, respect, and a safe working environment
- Develop and execute shift schedules according to hotel occupancy and special functions
- Participate in hotel-wide committees including Health & Safety and social initiatives
- Continuously identify creative ways to improve service delivery and enhance F&B revenues and profitability
- Conduct monthly inventory reconciliation and support inventory management processes
- Maintain comprehensive menu knowledge and co-deliver training with the Assistant Restaurant Manager
Qualifications
- Proven experience as a restaurant supervisor or similar supervisory role in a luxury hospitality environment
- Exceptional management and leadership capabilities with demonstrated ability to motivate diverse teams
- Strong understanding of customer service excellence and guest relations in an upscale setting
- Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels
- Detail-oriented with strong organizational and time management abilities
- Knowledge of restaurant operations, service standards, and food & beverage procedures
Skills
Experience
Minimum 3–5 years of progressive experience in restaurant supervision or food & beverage management, preferably within a luxury hospitality or fine dining establishment. Demonstrated success in leading teams, maintaining high service standards, and achieving operational and financial targets.
Education
Secondary education minimum; hospitality management certification or equivalent training in restaurant operations is advantageous.
Workplace
This position is based in Bangkok, Bangkok, Thailand.
Explore jobs in Thailand.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Restaurant Supervisor», «Dining Room Manager», «Service Supervisor», «Restaurant Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.