Aman Duty Manager

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Janu Tokyo seeks an experienced Duty Manager to lead daily Front Desk operations, coordinate hotel departments and guide the front desk team while maintaining elevated service standards and guest satisfaction. The role is full-time and includes shift scheduling, staffing oversight, emergency response and support for service and operational improvements.

Role & Responsibilities

• Oversee daily Front Desk operations, including check-in, check-out, guest services and service flow, in accordance with Janu standards.
• Lead hotel operations during assigned shifts and coordinate activities between departments.
• Support, mentor and supervise the Front Desk team to sustain service quality, productivity and guest satisfaction.
• Handle guest inquiries, special requests, feedback and complaints professionally and resolve them effectively.
• Ensure accurate cash handling and billing, and compliance with hotel policies.
• Assist with training, coaching and performance development for Front Desk agents, supervisors and shift leaders.
• Oversee shift scheduling, basic labour management and daily staffing adjustments.
• Coordinate with Housekeeping, Engineering, Food and Beverage and other departments to maintain operational harmony and timely guest service.
• Respond to emergencies and safeguard guest and staff safety in accordance with hotel protocols.
• Support the implementation of service initiatives, guest experience enhancements and operational improvements.

Qualifications

• At least 6 years of practical experience as a front desk agent or in a similar role.
• At least 3 years of practical experience in a luxury hotel environment.
• Practical experience as a duty manager.
• Practical experience as a sub-leader, such as a supervisor or team leader.
• Basic knowledge of labour management and practical experience in shift scheduling.
• Excellent leadership and communication skills.
• Advanced business-level English proficiency (CEFR C1 or higher).
• Advanced business-level Japanese proficiency (CEFR C1 or higher).
• Advanced operational skills with hotel systems such as Opera, HotSOS and Alice.
• Candidates with exceptional experience or skills may be considered even if they do not meet every requirement.

Skills

Experience

At least 6 years of practical experience as a front desk agent or in a similar role, including at least 3 years in a luxury hotel environment; practical experience as a duty manager and as a sub-leader, such as a supervisor or team leader.

Workplace

Benefits

Employee benefits at Aman and Janu properties and at hotels and facilities operated by the group company; access to a special privilege program; birthday celebration cake voucher; access to the employee canteen at preferential rates with a separate meal allowance; membership in an external employee welfare and benefits service; transportation allowance in accordance with company policy; locker and uniform; employee association membership, including social events and sports club subsidies; comprehensive social insurance coverage; medical checkups upon joining and regular health examinations.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.