Aman Duty Manager

Role & Responsibilities

• Supervise and lead Front Office staff to ensure outstanding service delivery, productivity, and compliance with resort operational standards
• Coach, train, and develop team members whilst maintaining grooming standards, discipline, and adherence to procedures
• Monitor daily operations including guest arrivals and departures, room allocations, guest history tracking, and registration accuracy
• Handle guest requests, complaints, and service recovery professionally to maximise guest satisfaction and loyalty
• Coordinate closely with Housekeeping and other departments to deliver seamless end-to-end guest experiences
• Conduct operational inspections to ensure cleanliness, maintenance, safety, and service quality standards are consistently met
• Assist with staff scheduling, manpower planning, and control of departmental overtime expenses
• Promote revenue opportunities through strategic upselling and cross-selling of resort services and Aman properties
• Ensure full compliance with resort policies, health and safety procedures, and operational requirements
• Act as Manager on Duty when required, making operational decisions and supporting overall resort management

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
• Minimum 3–5 years of Front Office experience in hospitality operations
• Minimum 1–2 years in a supervisory, Duty Manager, or equivalent leadership role
• Demonstrated experience in a luxury 5-star hotel or resort environment
• Proficiency in Opera PMS or equivalent hotel management systems
• Strong leadership, coaching, and people management capabilities
• Excellent guest service, communication, and problem-solving skills
• Fluent command of spoken and written English
• Strong organisational, multitasking, and decision-making abilities
• Ability to work flexible shifts including weekends, holidays, and overnight duties

Skills

Experience

Minimum 3–5 years of Front Office experience in hospitality, including 1–2 years in a supervisory or Duty Manager role, preferably within a luxury 5-star hotel or resort setting. Demonstrated success in managing guest expectations, leading teams, and delivering service excellence in high-volume, complex operational environments.

Education

Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.

Workplace

Benefits

Aman Global Complimentary Night Program; shared accommodation with full board at Colleagues' Cafeteria; laundry service; 12 annual leave days; 44-hour working week and 11 public holidays per year; PTI Health Care Package for employee and immediate family members; competitive remuneration package; learning and development programmes; year-end bonus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.