- Location
- Palawan Palawan Philippines
- Employment
- Full-Time
- Seniority
- Director
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Amanpulo, a legendary ultra-luxury resort nestled on a private island in the Cuyo Archipelago of northern Palawan, seeks an accomplished Director of Rooms to lead its Rooms Division. Reporting directly to the General Manager, the successful candidate will oversee Front Office, Housekeeping, Sports and Recreation, and Laundry operations, delivering strategic and hands-on leadership to ensure exceptional guest experiences, operational excellence, and sustained profitability.
Role & Responsibilities
- Manage daily operations of the Rooms Division to ensure smooth and efficient service delivery across all departments
- Oversee guest arrivals, departures, room assignments, and special requests to maintain exceptional guest experiences
- Ensure all rooms and public areas maintain the highest standards of cleanliness and maintenance in accordance with Aman Group's luxury specifications
- Lead, train, and mentor department heads and team members across Front Office, Housekeeping, Sports and Recreation, and Laundry operations
- Foster a culture of service excellence and continuous improvement throughout the Rooms Division
- Conduct performance evaluations and implement development plans to support team growth and advancement
- Monitor guest feedback and implement strategic initiatives to enhance overall satisfaction and repeat visitation
- Resolve guest complaints promptly and professionally, ensuring personalized and memorable experiences
- Develop and manage departmental budgets while driving operational efficiency and supporting property profitability
Qualifications
- Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field from a reputable university
- Minimum of five years of experience in a senior leadership capacity within luxury hotel or resort environments
- Extensive knowledge and hands-on experience in Rooms Division operations, including Front Office, Housekeeping, Concierge, Guest Services, and Laundry
- Proven track record of leading, inspiring, and developing high-performing teams in collaborative work environments
- Demonstrated passion for delivering exceptional and personalized guest experiences
Skills
Experience
Minimum of five years of experience in a senior leadership capacity within a luxury hotel or resort environment, with extensive hands-on knowledge of Rooms Division operations encompassing Front Office, Housekeeping, Concierge, Guest Services, and Laundry. Prior experience in similar or related leadership roles is essential.
Education
Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field from a reputable university.
Workplace
The successful candidate will be located in Palawan, Palawan, Philippines, with easy access to Manila.
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Benefits
Three duty meals daily, monthly food store allowance, on-site accommodation, uniform and laundry service, Amanpulo employee discount, vacation leave, sick leave, public holiday pay, health and life insurance, and air transport allowance.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Housekeeping and Guest Services», «Rooms Division Director», «Director of Front Office Operations», «Head of Guest Accommodations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.